Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Websites
Awards
Volunteer Experience
Timeline
4b
Nelida Rivera

Nelida Rivera

Staten Island,USA

Summary

Personable and energetic professional with over 25 years of experience working with diverse populations in both the public and private sectors. Skilled in delivering exceptional service and administrative support while building long-lasting relationships. Committed to creating value and fostering repeat business through effective communication and trust.

Overview

25
25
years of professional experience

Work History

Social Service Assistant

New Vanderbilt Rehab & Care Center
Staten Island, NY
09.2025 - Current
  • Review and update residents’ advanced directives/code status upon admission, quarterly, and whenever there are changes in the resident’s condition.
  • Educate residents and their responsible parties about their rights concerning advanced directives and coordinate with nursing and physicians to ensure adherence to residents' wishes.
  • Educate residents, families, and the interdisciplinary team on bed hold rights in accordance with Federal and State regulations.
  • Coordinate resident room changes, ensuring proper documentation and notification of changes to residents, responsible parties, and roommates.
  • Assess and support residents in adjusting to new rooms or roommates.
  • Ensure Social Services personnel adhere to the care plan, providing daily services in line with it.
  • Ensure progress notes are descriptive and reflective of services provided and residents’ responses.
  • Review nurses’ notes to ensure care plans are being followed, reporting concerns to the Director of Nursing Services.
  • Coordinate referrals for hospice/palliative care and provide support for residents and families in transition.
  • Lead daily interdisciplinary team meetings to plan social service interventions.
  • Assume leadership in directing the social services department in the absence of the Director.
  • Provide monthly funds to residents, write verification letters, and handle medical and insurance documentation.
  • Participate in care plan meetings, assessments with New York Independent Assessors, and regularly check in with residents and families.

Receptionist/Administrative Support

Jackson Hewitt Tax Service
Staten Island, NY
01.2003 - 04.2024
  • Provided administrative support, including opening, setting up, and closing the office in the absence of the manager.
  • Greeted and assisted clients, ensuring a welcoming environment.
  • Managed incoming calls, directed them to the appropriate staff, and handled client inquiries.
  • Organized and maintained office records, ensuring compliance with company policies.
  • Performed clerical duties such as sorting mail, scheduling appointments, photocopying, faxing, and transcribing.
  • Ensured office security by following safety procedures.
  • Verified client data, confirmed tax status, and completed tax documentation for processing.
  • Provided tax-related assistance, answered client questions, and ensured compliance with IRS, state, and local tax regulations.
  • Advised clients on the tax preparation process and audited forms for accuracy.
  • Translated for Spanish-speaking clients and built long-term client relationships to secure repeat business.
  • Reduced office clutter and storage by 75%, improving efficiency.

Education

B.B.A. - Business Administration-Management

Plaza College
Forest Hills, NY
12.2021

A.A.S., Associate of Applied Science -

Plaza College
Forest Hills, NY
04.2016

Skills

  • Bilingual-English and Spanish
  • Proficient in Word, PowerPoint, Excel, and Outlook
  • Customer satisfaction, skills, energetic, enthusiastic, problem-solving, strong work ethic, team-player, strong organization skills
  • Emotional intelligence
  • Active listening
  • Cultural sensitivity
  • Team collaboration
  • Relationship building
  • Organizational skills
  • Interpersonal skills
  • Self-care strategies

Hobbies and Interests

Walking, collecting seashells, cooking, and baking, reading, researching history, enjoying the beauty of nature and fine art, and listening to music such as: Jazz, classical, gospel, piano, disco, instrumental, and soft rock.

Awards

Sigma Kappa Delta, Alpha Sigma Lambda, Sigma Tau Delta of National Honor Society; Dean’s List (2); Student of the Month; Mystery Shopper Award for Excellent Customer Service.

Volunteer Experience

ICC, Sunday School Teacher (Volunteer), 1501 Richmond Ave, Staten Island, NY, 10314, 2002, 2004, I taught a classroom of 7 to 20 children, ages 4-13, creating an engaging learning environment., Developed and implemented lesson plans in accordance with the curriculum., Prepared and delivered weekly lessons, adapting teaching methods to ensure understanding and participation.

Timeline

Social Service Assistant

New Vanderbilt Rehab & Care Center
09.2025 - Current

Receptionist/Administrative Support

Jackson Hewitt Tax Service
01.2003 - 04.2024

B.B.A. - Business Administration-Management

Plaza College

A.A.S., Associate of Applied Science -

Plaza College

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