Nelissa Hepburn
Brooklyn,New York
Summary
Passionate professional with acommitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
5
5
years of professional experience
Work History
Advocate Counselor
Brooklyn Frontiers High School
Brooklyn, USA
07.2024 - Current
- Provided individual counseling, and support to students, helping them navigate personal, academic, and social challenges
- Facilitated group sessions focused on topics such as conflict resolution, and college preparedness
- Crisis intervention such as mental health crises, bullying incidents, or conflicts requiring immediate attention
- Worked closely with teachers and staff to identify students in need of additional support and ensure a holistic approach to student well-being
- Connected students and families with external resources such as mental health services, tutoring, or social services when necessary
Lead Youth Advocate
Tomorrow’s Leaders NYC
Brooklyn, USA
01.2023 - 06.2024
- Mentored over twenty different Middle School students ages 12-17 who have been held back 2 or more grades
- Completed case file documentation and prepared reports daily
- Kept records of each student’s progress detailing behavioral, emotional, academic, and social growth
- Provided behavior management for at-risk youths and mitigating issues among students
- Delegated daily tasks to team members to optimize group productivity
- Scheduled and provided opportunities for quality training, recreation, and field trips with the consideration of choice, preference, and age-appropriateness for students
- Connected families to external resources to ensure wrap-around service
Cashier
Marshalls
Brooklyn, USA
08.2020 - 12.2022
- Ensured that each customer received outstanding service by providing a friendly environment
- Maintained an awareness of all promotions, and advertisements
- Communicated customers’ requests to management
Assistant Teacher
Ressie Family Group Daycare
Brooklyn, USA
06.2019 - 01.2020
- Registered information into the database including daily attendance, meal count, etc
- Supervised children of varying ages between 6 weeks to 12 years
- Communicated progress of children to parents/guardians
- Help devise lesson plan ideas in a preschool setting
Education
Bachelor of Arts - Political Science & Government Affairs
John Jay, City University of New York
New York, NY05.2024
Associate of Arts - Liberal Arts
Medgar Evers, City University of New York
Brooklyn, NY05.2022
Skills
- Microsoft Office
- Teamwork, Collaboration
- Case Management
- QuickBooks
- Teaching
- Mentoring
- Conflict Management
- Community Outreach
Affiliation
Lions Club International, Leo Omega Member
Timeline
Advocate Counselor
Brooklyn Frontiers High School
07.2024 - Current
Lead Youth Advocate
Tomorrow’s Leaders NYC
01.2023 - 06.2024
Cashier
Marshalls
08.2020 - 12.2022
Assistant Teacher
Ressie Family Group Daycare
06.2019 - 01.2020
Bachelor of Arts - Political Science & Government Affairs
John Jay, City University of New York
Associate of Arts - Liberal Arts
Medgar Evers, City University of New York
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