Nelita Fernandes

• Maintained cleanliness and organization of assigned areas following company standards.
• Operated cleaning equipment efficiently to ensure thorough sanitation of facilities.
• Assisted in inventory management by tracking and replenishing cleaning supplies as needed.
• Implemented effective cleaning techniques to enhance overall facility appearance and hygiene.
• Adhered to safety protocols while handling chemical substances and cleaning materials.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.

Place: Worked at Motor Vehicle in New Bedford.

Tasks: vacuum, empty the trash can, cleaning and disinfecting areas such lobby, Offices, bathrooms, break rooms, and more.

• Analyzed sales data to identify trends and recommend strategic improvements.
• Collaborated with cross-functional teams to align sales strategies with marketing initiatives.
• Implemented performance metrics to evaluate sales effectiveness and drive accountability.
• Developed strong product knowledge to assist customers effectively.
• Processed sales transactions accurately and efficiently using POS systems.
• Assisted in maintaining organized merchandise displays to optimize sales potential.
• Collaborated with team members to achieve store sales targets and objectives.
• Adapted quickly to changes in product offerings and promotional events.
• Provided feedback on customer preferences to improve inventory selection.
• Participated in training sessions to enhance sales techniques and product knowledge.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Coached new hires on sales techniques, contributing to their development as successful team members.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Negotiated prices, terms of sales and service agreements.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Contributed to team objectives in fast-paced environment.
• Trained new employees on customer service, money handling and organizing strategies.
• Kept detailed records of daily activities through online customer database.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.

• Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
• Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
• Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
• Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
• Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
• Improved billing accuracy by diligently reviewing and verifying invoice data.
• Reduced outstanding receivables by implementing effective collection strategies.
• Processed invoices and payments, ensuring accuracy in billing records.
• Managed customer accounts and resolved discrepancies efficiently.
• Coordinated collection efforts to minimize outstanding balances.
• Analyzed payment trends to identify potential issues proactively.
• Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
• Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
• Processed payments and applied to customer balances.
• Generated and distributed monthly customer statements.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Contacted customers to discuss past-due accounts and negotiated payment plans.