Nelizbeth Martinez
TAMPA,FL
Summary
Proven Sales Manager and Call Center Representative with a track record of enhancing customer satisfaction and boosting sales revenue at Youngers Jewlers. Expert in problem-solving and staff management, adept at resolving issues and training sales teams. Achieved significant client support improvements through effective communication and leadership.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Commercial Lighting
03.2024 - 02.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Manager
Youngers Jewlers
06.2023 - 03.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Leto High School
Tampa, FL05-2025
Skills
- Problem-solving skills
- Sales team training
- Client Support
- Staff management
- Resolving issues
- Inbound phone calls
- Customer communications
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Commercial Lighting
03.2024 - 02.2025
Sales Manager
Youngers Jewlers
06.2023 - 03.2024
High School Diploma -
Leto High School
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