Nell Hinchey
Mount Pleasant,SC
Summary
Experienced executive focused on delivering measurable results and fostering sustainable growth. Demonstrated success in driving operational excellence, optimizing processes, and maximizing profitability over a 15+ year career. Proficient in building cohesive cross-functional teams, leading through change, and achieving organizational objectives while delivering exceptional customer experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Vice President of Services
Lockstep Technology Group
Atlanta, GA
11.2021 - Current
- Leads a high-performing team of over 140 engineers, technicians, and project managers to deliver approximately $40 million in services revenue annually
- Develops and implements service strategies resulting in revenue growth and exceptional customer care
- Successfully integrated four services organizations, with one more planned for the next 18 months.
Director of Professional Services
Modus21
Charleston, SC
11.2011 - 11.2021
- Delivered exceptional customer experiences to state, federal and commercial clients and drove business growth
- Managed 30+ engineers, project managers, and analysts to develop and implement strategies that optimized processes, improved productivity, and increased revenue for our clients
- Responsible for the delivery of approximately $10 million in services revenue.
Senior Consultant and Business Architecture Lead
Modus21
Charleston, SC
03.2009 - 11.2011
- As a consultant, led high profile projects reporting to the G.M., US services for a $4.6 billion healthcare organization
- Led the business architecture practice and served as a subject matter expert to help clients align strategic goals with actions to achieve the objectives of the organization.
Program Manager
Charleston Digital Corridor
Charleston, SC
05.2007 - 03.2009
- Connected start-up technology companies and established technology companies looking to relocate to Charleston with City services, networking opportunities, real estate, and talent
- Executed on Corridor initiatives resulting in the creation and expansion of technology companies at various growth stages
- Established relationships with new sponsors and partners in support of Corridor initiatives.
Controller/Operations Lead
QuickFarm
Charleston, SC
06.2004 - 05.2007
- Prepared and delivered financial reporting to the Board of Directors, facilitating strategic decision-making
- Supervised and optimized a full range of accounting operations, ensuring accuracy and compliance with financial regulations
- Led the management of QuickFarm's product quality and service delivery, ensuring high customer satisfaction and achieving operational excellence.
Quality Assurance Lead
QuickFarm
Charleston, SC
07.2003 - 05.2004
- Successfully converted 100% of the QuickFarm customer base from the existing product to the new product with no customer cancellations due to the mandatory conversion
- Established a customer support program, developed the processes and standard operating procedures.
Account Manager
Blackbaud
Charleston, SC
09.2001 - 07.2003
- Performed among the top sales executives on team
- Established regional user groups and helped existing clients get networked into the user community.
Director of Corporate Communications
Infor
Greenville, SC
01.2000 - 09.2001
- Managed all Datatream's investor relations efforts, reporting directly to the CFO
- Role increased to include the management of all Datastream's corporate communications.
Education
Master of Science (MS) - Predictive Analytics
Northwestern University
Bachelor of Arts (BA) - Economics
Wofford College
Skills
- Strategic Planning and Execution
- Acquisition Integration
- Operational Management
- Business Process Optimization
- Financial Oversight
- Customer Experience Management
- Decision Making
- Data Strategy
Certification
- Project Management Professional (PMP)® Certification | PMI
Timeline
Senior Vice President of Services
Lockstep Technology Group
11.2021 - Current
Director of Professional Services
Modus21
11.2011 - 11.2021
Senior Consultant and Business Architecture Lead
Modus21
03.2009 - 11.2011
Program Manager
Charleston Digital Corridor
05.2007 - 03.2009
Controller/Operations Lead
QuickFarm
06.2004 - 05.2007
Quality Assurance Lead
QuickFarm
07.2003 - 05.2004
Account Manager
Blackbaud
09.2001 - 07.2003
Director of Corporate Communications
Infor
01.2000 - 09.2001
Master of Science (MS) - Predictive Analytics
Northwestern University
Bachelor of Arts (BA) - Economics
Wofford College
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