Nellie Charles
Fort Wayne,IN
Summary
Dynamic Store Manager with a proven track record at Cash America, excelling in customer service and cash management. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Successfully led teams to achieve operational excellence while fostering a positive work environment. Committed to continuous improvement and team development.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Cash America
08.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Key Holder Supervisor
Kmart, Sears Holding
2012 - 02.2014
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Department Manager
Menards
2008 - 2012
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Elmhurst High School
Fort Wayne, INNo Degree - Office Administrative
Ivy Tech Community College
Fort Wayne, INSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Cash management
- Relationship building and management
- Bank and safe deposits
Timeline
Store Manager
Cash America
08.2014 - Current
Key Holder Supervisor
Kmart, Sears Holding
2012 - 02.2014
Assistant Department Manager
Menards
2008 - 2012
High School Diploma -
Elmhurst High School
No Degree - Office Administrative
Ivy Tech Community College
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