Summary
Overview
Work History
Education
Skills
Camp Kum Ba Yah The Charles Watson Award
Camp Kum Ba Yah The Bev Cosby Award
Timeline
Generic

Nellie Fitzgerald

Lynchburg,VA

Summary

Adept at fostering customer loyalty and enhancing experiences, I significantly improved customer satisfaction at Montana Plains Bakery through efficient service and strong interpersonal skills. My tenure at Camp Kum Ba Yah enhanced my leadership abilities, overseeing a team with a focus on creating a respectful and accountable environment. Developed valuable skills in fast-paced hospitality environment, such as Buffalo Wild Wings including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

3
3
years of professional experience

Work History

Cashier

Bufflao Wild Wings
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Front Counter Worker

Montana Plains Bakery
11.2023 - Current
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Worked closely with kitchen staff to communicate order details effectively and ensure accurate preparation of dishes.
  • Supported colleagues during peak hours, multitasking effectively to manage workload demands.
  • Developed strong relationships with regular customers, fostering loyalty through personalized interactions.
  • Enhanced customer experience with thorough product knowledge and helpful recommendations.
  • Maintained a clean and organized work area, ensuring a welcoming environment for customers.
  • Managed multiple tasks in high-volume environment.

Camp Director, Camp Counselor

Camp Kum Ba Yah
06.2022 - 08.2024
  • Oversaw team of counselors and support team members.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Safeguarded campers, providing general first aid and distributing medication to children as directed.
  • Planned weekly camp program schedules for sports, field trips and arts and crafts activities.

Education

BSW - Social Work

James Madison University
Harrisonburg, VA
05-2027

Skills

  • Patience and empathy
  • Work ethic and integrity
  • Customer assistance
  • Customer service excellence
  • Reliability and punctuality
  • Professionalism

Camp Kum Ba Yah The Charles Watson Award

Given to a kind-hearted leadership and an enthusiastic leader 

Camp Kum Ba Yah The Bev Cosby Award

Given to an all around outstanding leadership and service to CKBY and our mission (Won this award Twice)

Timeline

Cashier

Bufflao Wild Wings
06.2024 - Current

Front Counter Worker

Montana Plains Bakery
11.2023 - Current

Camp Director, Camp Counselor

Camp Kum Ba Yah
06.2022 - 08.2024

BSW - Social Work

James Madison University

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Nellie Fitzgerald