Nellie Kimble
Dubuque,Iowa
Summary
Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager/Kitchen Manager
Dubuque Dream Center
10.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
Para Professional
Dubuque Community Schools
08.2007 - 05.2013
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Supervised students on field trips for safety and proper behavior in public settings.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Developed and implemented strategies to improve student engagement.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Helped teachers manage bus loading and unloading.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Prepared reports and maintained administrative records.
- Monitored students in computer lab to enforce proper use of resources.
Restaurant Manager
A Little Taste Of Philly
08.2005 - 08.2007
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Associate of Arts - General
Emmaus Bible College
Dubuque, IA01.2003
Skills
- Process Improvement
- Financial Management
- Workflow Optimization
- Document Control
- Business Development
- Labor Relations
- Inventory Management
- Customer Service
- Contract Management
- Customer Retention
- Health and Safety Compliance
- Business Planning
- Incidents Management
- Marketing
- Program Administration
- Production
- Maintenance Planning
- Performance Reporting
- Organizational Management
- P&L Management
- Performance Monitoring
- Planning and Implementation
- Procurement and Sales
- Project Development and Life Cycle
- Finance Background
- Process Improvements
- Expense Reports
- MS Office
- Staff Training
- Client Relations
- Problem-Solving
- Conflict Mediation
- Risk Management
- Process Improvement Strategies
- Strategic Planning
- Building and Facility Management
- Project Management Abilities
- Retail Operations Management
- Budgeting and Forecasting
- Employee Motivation
- Quality Assurance Controls
- Project Planning and Development
- Performance Evaluations
- Management
- Unsurpassed Work Ethic
- Revenue Generation
- Operations Oversight
- Policies and Procedures Implementation
- Assignment Delegation
- Employee Relations and Conflict Resolution
- Customer Relationship Management
- Cost Reduction and Containment
- Budget Development and Management
- Procedure Development
- Team Leadership
- Decision-Making
- Solutions Development
- Operations Monitoring
- Client Relationships
Timeline
Operations Manager/Kitchen Manager
Dubuque Dream Center
10.2013 - Current
Para Professional
Dubuque Community Schools
08.2007 - 05.2013
Restaurant Manager
A Little Taste Of Philly
08.2005 - 08.2007
Associate of Arts - General
Emmaus Bible College
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