Nellie Mungai
Woburn,MA
Summary
Committed and hardworking in IT with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Cashier
Walgreens
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant
Dylish Events
04.2022 - 01.2023
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
Certificate - Data Science
Massachusetts Institute of Technology
Cambridge, MA11.2023
Associate of Applied Science - Business Information Technology
Strathmore University
Kenya 10.2023
Skills
- Product Recommendations
- Cash Register Operation
- Payment Collection
- ID Verification
- Computer skills including coding in C, html , sql , python
- Able to use Microsoft excel and ms word
- Basic math skill
- Active listening
- Team player
- Flexible schedule
Timeline
Cashier
Walgreens
07.2023 - Current
Assistant
Dylish Events
04.2022 - 01.2023
Certificate - Data Science
Massachusetts Institute of Technology
Associate of Applied Science - Business Information Technology
Strathmore University
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