NELLIE PONCE
El Paso,US
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
11
11
years of professional experience
1
1
Certification
Work History
House Keeping/Administration/Caregiver Supervisor
Deployed Services
01.2023 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members meanwhile cross training the teams. One team of 180 team members and a second team of 50 team members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence from day 1.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness in two different departments.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures. Created systems for 2 different departments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities. Trained about 30 team members into leadership positions.
Real Estate Agent
Home Guide Real Estate/ ClearView Realty, LLC
01.2020 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Maintained inventories and records of sales collaterals and closings maintaining long lasting relationships
- Negotiated, facilitated, and managed minimum 7 real estate transactions a year.
- Advertised client properties through websites, social media, and real estate open houses.
- Maintained connections with clients to encourage repeat business and referrals.
Shift Manager
Muy Pizza Hut
10.2013 - 05.2021
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task to meet business and customer needs
- .Coached crew members to optimize performance and motivate toward more efficient work. 2 years in a row the store won Best Team of the Company.
Education
Business Management - Associate of Applied Science - Business Administration And Management
El Paso Community College - Valle Verde Campus
El Paso, TX07.2019
Skills
- Strong Ethics/ Leadership
- Verbal and written communication skills
- Complex Problem-Solving
- English/ Spanish Fluency
- Fast Learner
- Multitasking Abilities
- Excellent Communication
- Calm Under Pressure
- Decision-Making
- Documentation and Recordkeeping
- Emergency Response
- Teamwork and Collaboration
- Report Writing
- Surveillance
- Conflict de-escalation
Dates
- 01/01/2019, Present, El Paso, TX
- 10/01/2013, 05/01/2021, El Paso, TX
Certification
- AED, First Aid and CPR Certified (2023)
- Level 2 Personal Security License (2023)
- Caregiver Level 1 and Level 2 certified (2023)
- CBP Acknowledgement Concerning Behavior Management of Children. (2023)
- Licensed Texas Realtor
Timeline
House Keeping/Administration/Caregiver Supervisor
Deployed Services
01.2023 - Current
Real Estate Agent
Home Guide Real Estate/ ClearView Realty, LLC
01.2020 - Current
Shift Manager
Muy Pizza Hut
10.2013 - 05.2021
Business Management - Associate of Applied Science - Business Administration And Management
El Paso Community College - Valle Verde Campus
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