Nelly Alba
Laguna Niguel,CA
Summary
Proven customer service expert with a track record of excellence at Daiso, Target, and Taco Bell. Skillfully managed transactions with unmatched accuracy and fostered positive relationships, enhancing customer loyalty. Demonstrates strong work ethic and empathy, ensuring customer satisfaction and operational efficiency. Achieved significant improvements in customer engagement through effective communication and money handling skills.
Overview
4
4
years of professional experience
Work History
Cashier and Stocker
Daiso
San Juan Capistrano, CA
06.2024 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier , Guest Advocate and Drive Ups
Target
San Clemente, CA
11.2023 - 05.2024
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier , Cook
Taco Bell
Lake Forest, CA
01.2021 - 04.2022
- Welcomed customers and recommended them the best in our menu
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to meet their expectations
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Medical Assistant
Collage And Career Advantage
Mission Viejo, CADiploma -
Capo Valley High School
Mission Viejo, CASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Money Handling
Languages
Spanish
Full Professional
Timeline
Cashier and Stocker
Daiso
06.2024 - Current
Cashier , Guest Advocate and Drive Ups
Target
11.2023 - 05.2024
Cashier , Cook
Taco Bell
01.2021 - 04.2022
Medical Assistant
Collage And Career Advantage
Diploma -
Capo Valley High School