Nelly Chevez Lazo
Garland,TX
Summary
Dynamic and results-driven professional with extensive experience as a Waitress Supervisor at Mi Comida Hondurena. Expert in task delegation and complaint handling, I enhanced customer satisfaction through exceptional service and efficient order accuracy. Proven ability to train staff and implement operational improvements, fostering a positive dining experience and promoting repeat business.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Mi Comida Hondurena
220 West Kingleys Road Unit 410, Garland TX, 75041
08.2020 - Current
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new waitstaff, enhancing team performance and customer satisfaction.
- Coordinated scheduling for staff, optimizing workforce efficiency during peak hours.
- Implemented training programs focused on menu knowledge and customer service best practices.
- Monitored inventory levels, collaborating with management to streamline supply ordering processes.
- Developed and maintained strong relationships with customers, promoting repeat business through exceptional service skills.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Boosted customer satisfaction with quick and accurate order processing.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
Cashier
Walmart
Garland, TX
08.2022 - 11.2022
- Processed customer transactions efficiently, ensuring accuracy during cash handling and credit processing.
- Assisted in training new cashiers on register operations and customer service standards.
- Maintained organized checkout area, enhancing workflow and improving customer experience.
- Resolved customer inquiries promptly, fostering positive relationships and increasing satisfaction.
- Monitored inventory levels at the register, assisting in stock replenishment as needed.
- Implemented best practices for cash drawer management, reducing discrepancies significantly.
- Collaborated with team members to streamline checkout procedures, improving overall efficiency.
- Provided feedback to management on operational improvements based on customer interactions and experiences.
Education
No Degree - Major Architecture
Dallas College
Dallas, TXSkills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cashier
Walmart
08.2022 - 11.2022
Waitress Supervisor
Mi Comida Hondurena
08.2020 - Current
No Degree - Major Architecture
Dallas College