Nelly Ferrufino
HR Manager
Manassas,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Regional Training Manager
MCD Mateos
04.2018 - 04.2021
- Facilitated open communication between management and employees during team-building exercises, fostering increased collaboration across departments.
- Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
- Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Championed diversity and inclusion in the workplace by incorporating these principles into all aspects of staff development.
- Boosted employee satisfaction scores by addressing skill gaps through tailored workshops and seminars.
- Improved staff retention rates by creating engaging and informative training sessions.
- Established clear performance metrics and tracking systems to assess the impact of ongoing training efforts consistently.
- Empowered employees to take charge of their career trajectories through personalized growth plans developed in partnership with their supervisors.
- Increased overall workplace efficiency through the implementation of effective training strategies.
- Delivered new employee onboarding and training sessions.
General Manager
McDonald's Corp.
05.2008 - 01.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Northern Virginia Community College, Alexandria VA
Wakefield High School
Arlington, VA06.2010
Skills
Compliance Training
Coaching and Mentoring
Orientation Sessions
Training Program Assessment
New Hire Training
Instructor Training
Certification
ServSafe Instructor and Proctor
Timeline
Regional Training Manager
MCD Mateos
04.2018 - 04.2021
General Manager
McDonald's Corp.
05.2008 - 01.2018
Northern Virginia Community College, Alexandria VA
Wakefield High School