Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NELLY FIGUEROA

Corona,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

Super Kids Dental
Montclair, CA
05.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.

Server

Deja Vu Showgirls
Ontario, CA
06.2021 - 01.2023
  • Communicated with guests to record orders and assess needs.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Bookseller /Barista

Barnes & Noble
Riverside, CA
02.2018 - 08.2021
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

After-School Program Leader

Creative Brain Learning And Musicstar
Riverside, CA
01.2015 - 07.2021
  • Fostered a positive learning atmosphere by promoting respect, curiosity, cooperation among students.
  • Developed and coordinated after-school programs and activities.Evaluated program effectiveness through regular assessments, adjusting content and approach based on feedback from students, parents, and staff.
  • Trained new program leaders, sharing best practices and ensuring consistency in program delivery across multiple sites.
  • Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.

Education

Bachelor of Arts - English Education

California State Polytechnic University, Pomona
Pomona, CA
06-2027

Associate of Arts - Humanities And Philosophy / Behavioral Sciences

Riverside City College
Riverside, CA
06.2019

High School Diploma -

La Sierra High School
Riverside, CA
06.2015

Skills

  • Organizational abilities
  • Interpersonal Communication
  • Clerical Support
  • Exceptional Customer Service
  • Relationship Building

Certification

  • Real Estate License - 12/2023

Timeline

Receptionist

Super Kids Dental
05.2024 - Current

Server

Deja Vu Showgirls
06.2021 - 01.2023

Bookseller /Barista

Barnes & Noble
02.2018 - 08.2021

After-School Program Leader

Creative Brain Learning And Musicstar
01.2015 - 07.2021

Bachelor of Arts - English Education

California State Polytechnic University, Pomona

Associate of Arts - Humanities And Philosophy / Behavioral Sciences

Riverside City College

High School Diploma -

La Sierra High School

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