Justin Espada
Las Vegas,NV
Summary
Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Terrible Herbst Convenience Store
08.2022 - Current
- Led team in achieving sales targets through effective staff training and customer engagement strategies.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Implemented staff scheduling system to optimize labor efficiency during peak hours.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with health and safety regulations, fostering a safe shopping environment for customers and staff.
- Managed vendor relationships to negotiate favorable terms and ensure timely product delivery.
- Analyzed sales data to identify trends, informing strategic decisions for inventory selection and pricing strategies.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Cashier
Speedway
06.2022 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Circle K
01.2022 - 06.2022
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on company policies, procedures, and best practices for service excellence.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Coordinated promotional activities to enhance sales and engage customers effectively.
Merchandiser
Nevada Beverage
06.2019 - 11.2021
- Developed and implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with sales team to forecast inventory needs and optimize stock levels based on market trends.
- Assessed consumer preferences through market analysis, adjusting product displays accordingly to maximize customer engagement.
- Trained and mentored junior merchandisers on best practices for product placement and display techniques.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates across multiple locations.
Education
High School Diploma -
John Marshall High School
Cleveland, OHSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory management
- Team leadership and coaching
- POS systems
- Policies and procedures
- Work Planning and Prioritization
- Verbal and written communication
Timeline
Store Manager
Terrible Herbst Convenience Store
08.2022 - Current
Cashier
Speedway
06.2022 - 07.2022
Assistant Manager
Circle K
01.2022 - 06.2022
Merchandiser
Nevada Beverage
06.2019 - 11.2021
High School Diploma -
John Marshall High School