Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelly Moreno

Fort Worth ,TX

Summary

Dynamic professional with a proven track record at JCPenney Distribution Center, excelling in customer service and team collaboration. Skilled in document management and attention to detail, I enhanced customer satisfaction and resolved complaints efficiently, contributing to a positive work environment and boosting sales through effective promotional materials.

Overview

9
9
years of professional experience

Work History

Detail Assistant

JCPenney Distribution Center
09.2022 - 08.2025
  • Collaborated with team members to complete complex projects on time and within budget constraints.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Assisted in creating promotional materials that helped boost sales figures.
  • Resolved customer complaints swiftly and professionally, restoring confidence in our services.
  • Provided support during peak periods by quickly adapting to new responsibilities as needed.
  • Assisted in maintaining a clean, organized work environment for optimal productivity.

Dental Receptionist

Keller Parkway Dental
10.2018 - 01.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Manager

McDonald’s
12.2016 - 07.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

My Dreams Academy
Fort Worth, TX
2018

Skills

  • File organization
  • Scheduling appointments
  • Document management
  • Spreadsheet creation
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Telephone etiquette
  • Quality control analysis

Languages

Spanish
English

Timeline

Detail Assistant

JCPenney Distribution Center
09.2022 - 08.2025

Dental Receptionist

Keller Parkway Dental
10.2018 - 01.2022

Manager

McDonald’s
12.2016 - 07.2021

High School Diploma -

My Dreams Academy