Tatyana Robinson
Temple Hills,MD
Summary
Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Overview
6
6
years of professional experience
Work History
Assistant Inventory Manager (Detail Work (In Training))
Animal Medical Center of Watkins Park
06.2025 - Current
- Ensuring stock availability
- Proper record-keeping
- Track inventory flow
- Conduct audits
- Preparing reports for management
- Assist with ordering supplies
- Maintaining storage
- Participate in marketing events
Lead Client Service Representative (Detail Work (In Training))
Animal Medical Center of Watkins Park
06.2025 - Current
- Leading and managing a team of customer service representatives.
- Monitoring team performance and providing feedback.
- Providing training to new and existing team
- Handling customer inquiries and complaints.
- Ensuring timely and efficient resolution of customer issues, including handling escalated inquiries
Client Care Specialist
Animal Medical Center of Watkins Park
05.2023 - Current
- Answer order placement calls from customer accounts.
- Maintain company data records in compliance with rules and regulations.
- Respond to customer inquiries pertaining to product operation.
- Notify appropriate departments of product and service failure complaints.
- Perform system troubleshooting in response to customer input on product operations.
- Maintain and update customer database files to ensure full accuracy of stored information.
- Train new employees and cross-trained with other departments.
- Research and resolve problems and customer questions regarding payment history.
- Document all work activity in appropriate
Client Care Specialist
Columbia Pike Animal Hospital
03.2020 - 05.2023
- Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
- Cross training as a pharmacy technician
Fulfillment Expert
Target
04.2020 - 03.2020
- Verify and maintain records on incoming and outgoing shipments
- Record and review incoming merchandise or material
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards
- Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner
- Meet pick and pack productivity expectations and INF goals
- Locate Ship to Store orders and scan into hold upon arrival
- Complete return to stock tasks according to best practice
- Monitor and communicate with your leader when supplies are needed
- Model excellent service by greeting all guests in the area when picking orders
- Effectively use equipment while following safety best practices
- Manually load outbound orders into 3rd party carrier trailers (Enhanced Ship from Store locations only)
- Leverage appropriate escalation tools to solve process and/or guest issues; notify leader(s) as needed
- Execute end-of-day procedures
- Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying, and/or storing food items
- Provide service and a shopping experience that meets the needs of the guest.
- Always demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs
Education
Bachelor - Business Administration
University of Maryland Global Campus
Largo, MDAssociate’s degree - undefined
Prince Georges Community College
Largo, MD05.2025
Diploma - undefined
Potomac Senior High School
Woodbridge, VA06.2020
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- Strategic planning
- Team bonding
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
Timeline
Assistant Inventory Manager (Detail Work (In Training))
Animal Medical Center of Watkins Park
06.2025 - Current
Lead Client Service Representative (Detail Work (In Training))
Animal Medical Center of Watkins Park
06.2025 - Current
Client Care Specialist
Animal Medical Center of Watkins Park
05.2023 - Current
Fulfillment Expert
Target
04.2020 - 03.2020
Client Care Specialist
Columbia Pike Animal Hospital
03.2020 - 05.2023
Associate’s degree - undefined
Prince Georges Community College
Diploma - undefined
Potomac Senior High School
Bachelor - Business Administration
University of Maryland Global Campus