Nelly Morillo

Assisting cocktail waitresses in presenting bottles and creating a memorable experience for guests. Holding Marquees, signs etc

Lounge server in an upscale, high energy environment. Taking drink orders making recommendations and creating memorable experiences for special occasions and banquets.

• Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play
• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently
• Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons
• Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
• Monitored players during each hand to identify possible cheating or other unscrupulous behavior

• Supported servers, food runners and bussers with keeping dining area ready for every guest
• Assisted in preparing dining room for special upcoming functions, including decorating
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
• Cultivated positive guest relations by managing information and orchestrating speedy seatings
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements

• Resolved customer complaints and maintained clean and tidy checkout area
• Maintained reports of transactions and greeted customers when entering and leaving establishment
• Maintained current knowledge of store promotions and highlighted sales to customers
• Used POS system to enter orders, process payments, and issue receipts
• Quickly and accurately counted drawers at start and end of each shift
• Processed POS transactions, including checks, cash and credit purchases or refunds