Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nelly Morillo

Las Vegas,NV

Summary

Trained in the prestigious Forbes Five-Star standard for multiple years, this friendly, punctual, and enthusiastic team player excels in high-volume environments like casinos and special events. Shows adeptness in gracefully handling a diverse clientele from around the world. Demonstrates adaptability and eagerness to learn new skills, making them an asset to any team. Currently seeking a lucrative job position that offers growth opportunities and the chance to expand their knowledge. Thank you very much for considering them.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bottle Presentation Model

Melissa Vargo Productions
01.2024 - Current

Assisting cocktail waitresses in presenting bottles and creating a memorable experience for guests. Holding Marquees, signs etc

Cocktail Waitress (Lilly Bar)

Bellagio Hotel and Casino
02.2022 - 09.2022

Lounge server in an upscale, high energy environment. Taking drink orders making recommendations and creating memorable experiences for special occasions and banquets.

Table Games Dealer

Caesars Entertainment
09.2016 - 03.2018
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play
  • Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior

Customer Service/Customer Relations Representative

Wynn/Encore Las Vegas
08.2013 - 09.2016
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Assisted in preparing dining room for special upcoming functions, including decorating
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements

Customer Service Cashier

Nobu @ Caesars Palace
05.2011 - 08.2013
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Used POS system to enter orders, process payments, and issue receipts
  • Quickly and accurately counted drawers at start and end of each shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds

Education

High School Diploma - undefined

Arborview High School
Las Vegas, NV
05.2012

Skills

  • Cash register operations
  • Customer assistance
  • Point of sale knowledge
  • Credit card processing
  • Computer proficiency
  • Written and verbal communication
  • Merchandising familiarity
  • Basic math skills
  • Service recommendations
  • Spanish translation
  • Training development aptitude
  • Multi-line phone talent
  • Money handling abilities

Certification

Health Card

Tam Card

Languages

Spanish
Professional Working

Timeline

Bottle Presentation Model

Melissa Vargo Productions
01.2024 - Current

Cocktail Waitress (Lilly Bar)

Bellagio Hotel and Casino
02.2022 - 09.2022

Table Games Dealer

Caesars Entertainment
09.2016 - 03.2018

Customer Service/Customer Relations Representative

Wynn/Encore Las Vegas
08.2013 - 09.2016

Customer Service Cashier

Nobu @ Caesars Palace
05.2011 - 08.2013

High School Diploma - undefined

Arborview High School
Nelly Morillo