Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nelly Rojas

Houston,TX

Summary

Results-driven field professional with a significant background in field operations. Brings reliable team collaboration and adaptability to changing needs, ensuring all objectives are met efficiently. Skills include logistical planning and field data analysis, with a focus on achieving high-quality outcomes.

Overview

12
12
years of professional experience

Work History

Consignment Field Associate

Stryker
05.2023 - Current
  • Act as liaison between hospital sales rep and warehouse team lead day-to-day
  • Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Inspected all goods for quality and quantity.
  • Assisted management in developing strategic plans for inventory control, contributing to improved operational performance.
  • Established strong working relationships with suppliers/vendors ensuring timely communication of any inventory-related issues.
  • Managed procurement activities, ensuring timely restocking of essential products to maintain optimal inventory levels.
  • Reduced stock discrepancies by conducting regular audits and reconciling inventory records with physical counts.
  • Trained new team members on consignment processes, ensuring consistent adherence to company policies and standards.

Dispatcher

Stryker
01.2023 - Current
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

TRAUMA/JR RECEIVING CLERK

Stryker
03.2022 - 05.2023
  • Verify Webops usage daily
  • Pick and pull over 800+ replenishments from warehouse shelf location
  • Replenish missing in uses items inside instrument tray set as well as totes
  • Ensuring physical quantity of totes/instrument correspond with Webops and oracle
  • Corresponds with outbound associates about specific needs and back order plans.
  • Improved warehouse inventory accuracy by diligently tracking received items and updating inventory management system.
  • Collaborated with other departments to resolve shipment discrepancies, resulting in smoother operations and reduced delays.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Medical Delivery Driver

Stryker
03.2020 - 03.2022
  • Confirmed over 50+ product routes
  • Utilized Pods to process and ensure timely deliveries
  • Completed all necessary paper work, including confidential logs
  • Maintained friendly and courteous demeanor with customers
  • Sign in & check out surgical equipment.

Shipping and Receiving Clerk

Wrist Ship Supply - North America
07.2019 - 03.2021
  • Verified rate charges
  • Verified orders were filled correctly recorded items removed from inventory
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Store Manager

B U W HUMAN HAIR FACTORY STORE
02.2018 - 09.2019
  • Managed daily operations to ensure smooth functioning of location
  • Maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Direct Support Professional Coordinator

Volunteers Of America
09.2012 - 12.2017
  • Manage day to day activities to support habilitation needs
  • Planned, Organized, and lead group activities
  • Administer routine medications as directed
  • Teaching meal preparation/Grocery shopping
  • Promote Self Independence
  • Developed relationship to build trust and execute developmental and operational activities.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

High School Diploma -

North Shore Sr. High
Houston, TX
06.2010

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Critical thinking
  • Guest relations
  • Dispatching
  • Inventory Control
  • Shipping & Receiving
  • Data Collection
  • Problem-Solving

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Consignment Field Associate

Stryker
05.2023 - Current

Dispatcher

Stryker
01.2023 - Current

TRAUMA/JR RECEIVING CLERK

Stryker
03.2022 - 05.2023

Medical Delivery Driver

Stryker
03.2020 - 03.2022

Shipping and Receiving Clerk

Wrist Ship Supply - North America
07.2019 - 03.2021

Store Manager

B U W HUMAN HAIR FACTORY STORE
02.2018 - 09.2019

Direct Support Professional Coordinator

Volunteers Of America
09.2012 - 12.2017

High School Diploma -

North Shore Sr. High

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Nelly Rojas