Nelly Zalinyan
Los Angeles,CA
Summary
Developed strong customer service and time management skills in fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Bluestone Lane Coffee
05.2025 - Current
- Operated espresso machines, grinders, and other coffee-making equipment efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Adapted quickly to new menu items, enhancing overall customer experience.
- Participated in training sessions to improve coffee brewing techniques and product knowledge.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Store Manager
Absolute Caviar Store
04.2023 - 07.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
Bachelor of Psychology - Developmental Psychology
National Pedagogical Dragomanov University
Kyiv, Ukraine06-2016
Skills
- Time management
- Positive and professional
- Attention to detail
- Espresso machine operation
- Team collaboration
- Adaptive and creative
- Speedy and efficient
- Active listener
- Cleanliness
- Order taking
- Beverage preparation
Certification
Food Handler
Timeline
Barista
Bluestone Lane Coffee
05.2025 - Current
Store Manager
Absolute Caviar Store
04.2023 - 07.2025
Bachelor of Psychology - Developmental Psychology
National Pedagogical Dragomanov University