Nelly Zelaya
Show Low,AZ
Summary
Adaptable professional with strong communication skills, recognized for enhancing team performance and customer experiences. Experienced in analyzing feedback to drive operational enhancements and foster a culture of excellence.
Overview
4
4
years of professional experience
Work History
Store Manager
The Spaghetti Shack
Show Low, Arizona
04.2023 - 12.2025
- Trained staff on customer service best practices and product knowledge to enhance expertise.
- Implemented personalized service initiatives to elevate customer experience.
- Monitored inventory levels and placed orders to ensure adequate supply.
- Provided leadership and mentoring to newly hired employees for effective onboarding.
- Delegated tasks to staff while establishing priorities and goals for improved efficiency.
- Reviewed customer feedback to drive operational improvements and enhance satisfaction.
Busser
Pinetop Country Club
Pinetop-Lakeside, Arizona
05.2022 - 04.2023
- Cleared and organized tables promptly to prepare for incoming guests.
- Assisted food runners by delivering items efficiently to dining areas.
- Implemented effective sanitation practices during meal service.
- Maintained inventory of dishware to support smooth operations.
- Ensured cleanliness of dining area by regularly wiping surfaces.
- Monitored dining area for spills or messes and addressed immediately.
- Assisted in restocking supplies to maintain service levels.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Provided quick and efficient clearing of tables between courses.
Cashier/Server
Poke Delight
Corona, California
12.2021 - 03.2022
- Delivered friendly service and assistance to customers, enhancing loyalty and satisfaction.
- Promoted customer loyalty points to drive sales growth.
- Processed and authorized guest payments efficiently.
- Greeted customers upon entry and addressed needs promptly.
Swimming Instructor
Big Kahuna Swim Academy
Norco, California
08.2021 - 12.2021
- Monitored student progress, adjusting instructional methods to enhance skill acquisition.
- Implemented safety drills to ensure preparedness for emergencies in aquatic environments.
- Conducted regular equipment checks to maintain functionality and safety standards.
- Promoted water safety awareness through informative discussions with students and parents.
- Encouraged positive reinforcement to motivate students and build confidence in their abilities.
- Maintained accurate attendance and progress records for each student.
- Adapted teaching methods based on student feedback to improve overall learning experience.
- Provided first aid and emergency response as needed during lessons.
- Demonstrated swimming skills to students while providing corrective feedback.
- Instructed swimmers of all ages on proper technique, stroke development and water safety.
- Developed relationships with students, encouraging them to reach their goals.
- Set up equipment before classes began and put it away afterwards.
Education
GED -
Eleanor Roosevelt High School
Corona, CA08-2021
Skills
- Customer service
- Staff training
- Team leadership
- Problem solving
- Effective communication
- Adaptability to change
- Time management
- Outstanding communication skills
- Supply ordering
- Customer feedback analysis
- Expense tracking
- Problem-solving
- Employee scheduling
- Leadership development
- Multitasking and organization
- Staff performance improvement
References
References available upon request.
Timeline
Store Manager
The Spaghetti Shack
04.2023 - 12.2025
Busser
Pinetop Country Club
05.2022 - 04.2023
Cashier/Server
Poke Delight
12.2021 - 03.2022
Swimming Instructor
Big Kahuna Swim Academy
08.2021 - 12.2021
GED -
Eleanor Roosevelt High School