Nelmarie Espino Ortiz
Kissimmee,FL
Summary
Highly efficient at customer service and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Custodian
Crothall Healthcare Services
03.2022 - Current
- Emptied waste paper and other trash from premises and moved them to appropriate receptacles.
- Cleaned equipment and machinery to maintain optimum working conditions.
- Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals.
Cashier
Walmart
03.2021 - 03.2022
- Welcomed customers and helped determine their needs.
- Stocked, tagged, and displayed merchandise as required.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Team Member
McDonald's
12.2020 - 03.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Have patience and efficient speed when making food/drinks and serving guests.
- Take and send orders to the cooks and maintain and manage cash when customers pay.
Attractions Attendant
Gaylord Palms Resort & Convention Center
10.2019 - 01.2020
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
- Followed posted height and age restrictions and denied access to attractions for guests under minimum requirements.
- Ensure provided parkas are sanitized and given to each guest if participating in the ice slide.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2021
Associate of Arts - Computer Science
Valencia College
Orlando, FL12.2024
Skills
- Safety Protocols
- Maintaining Clean Work Areas
- Fast Food Customer Service
- Customer Service Excellence
Timeline
Custodian
Crothall Healthcare Services
03.2022 - Current
Cashier
Walmart
03.2021 - 03.2022
Team Member
McDonald's
12.2020 - 03.2021
Attractions Attendant
Gaylord Palms Resort & Convention Center
10.2019 - 01.2020
High School Diploma -
Osceola High School
Associate of Arts - Computer Science
Valencia College
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