Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nelsa Mir Vargas

Miami,FL

Summary

Dynamic sales professional with a proven track record at Pro Racing Inc, excelling in customer service and problem-solving. Demonstrated ability to adapt to diverse groups and manage time effectively, boosting customer satisfaction through exceptional service. Skilled in conflict resolution and teamwork, consistently fostering positive customer relationships and a collaborative work environment. Highly experienced sssociate/secretary known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven and resourceful administrative professional with 14+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Associate-Secretary

Pro Racing Inc
Miami, FL
08.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Sally Beauty Supply
Miami, FL
06.2012 - 06.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier

Cash And Carry
Chicago, IL
05.2008 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

RBT - Applied Behavior Analysis

Behavior Analyst Certificacion Board
Miami, FL
2024

Ged - General Plytechnic And Labor

Ipuec Batalla De Ayacucho
La Habana , Cuba
07.1991

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Problem-Solving
  • Reliable and punctual
  • Flexible Schedule
  • Conflict Resolution
  • Adapt to diverse groups

Certification

RBT Certificate Letter

Timeline

Sales Associate-Secretary

Pro Racing Inc
08.2015 - Current

Sales Associate

Sally Beauty Supply
06.2012 - 06.2015

Cashier

Cash And Carry
05.2008 - 06.2012

RBT - Applied Behavior Analysis

Behavior Analyst Certificacion Board

Ged - General Plytechnic And Labor

Ipuec Batalla De Ayacucho
Nelsa Mir Vargas