NELSON AKADI
Hopewell,VA
Summary
Proven IT Specialist with a track record of enhancing system efficiency and user satisfaction at Amazon. Expert in IT troubleshooting and customer service, significantly improved network performance and reduced issue resolution times. Skilled in cybersecurity and remote support, adept at leading project implementations and technical upgrades with a focus on information protection.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Specialist
Amazon
01.2020 - 05.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
IT Technician
Netflex Computer Services -Self Employed
01.2010 - 03.2015
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MD08.2026
Associate of Science - General Studies - Computer Studies
University of Maryland Global Campus
Adelphi, MD08.2024
Bachelor of Arts - Theatre Arts
University of Benin
Benin City, Niger05.2012
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- Application support
- Technical issue analysis
- Application installations
- Technical Documentation
- Technical reporting
- Project Implementation
- Virtualization Technologies
- Cybersecurity Expertise
- Ticket management
- LAN/WAN
- Technical Support
- Hardware upgrades
- Product Troubleshooting
- Issue Troubleshooting
- Customer Service
- Microsoft Office Specialist (MOS)
- Remote Support
- Information Protection
- Remote Technical Support
- Device Installation
Certification
- Security+, CompTIA - 2023 - 2026
- Network+, CompTIA - 2022 -2026
Languages
English
Professional Working
Timeline
IT Specialist
Amazon
01.2020 - 05.2024
IT Technician
Netflex Computer Services -Self Employed
01.2010 - 03.2015
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Associate of Science - General Studies - Computer Studies
University of Maryland Global Campus
Bachelor of Arts - Theatre Arts
University of Benin
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