Nelson Cifuentes
Charlottesville,VA
Summary
Responsive team leader with strong restaurant industry / food background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of professional experience
Work History
Server/Bartender/Host/Food Runner
Emmy's Squared Pizza
Charlottesville, VA, USA
02.2025 - 02.2026
- Provided excellent customer service by engaging with guests and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Maintained cleanliness and organization of tables and dining areas throughout shifts.
- Assisted with customer requests and answered questions to improve satisfaction.
- Attended staff meetings and training sessions regularly.
- Assisted in training and motivating new employees.
Floor Supervisor /Restaurant Server
Seoul Korean bbq&hotpot
Charlottesville, VA, USA
02.2023 - 04.2024
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Server / Bartender / Warehouse / Team Captain
Harvest moon catering
Charlottesville, VA, USA
05.2022 - 11.2022
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Driver / Warehouse / Picker /Truck Loader
4PFoods
Charlottesville, VA, USA
08.2021 - 04.2022
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Secured merchandise, avoiding damage during transportation.
- Saved fuel by leveraging GPS to identify faster routes.
- Drove trucks to and from job sites to deliver supplies.
- Delivered goods and services to customers on time and in excellent condition.
- Logged deliveries, drop-off times and special conditions in log system.
- Checked vehicle after shift for any damage.
- Marked and labeled containers with accurate shipping information to prevent delays.
Education
High School Diploma -
Albemarle High School
Charlottesville, VA06.2015
Skills
- Quality controls
- Customer Satisfaction
- Operations Oversight
- Team Leadership
- Performance Improvements
- Customer engagement strategies
- Customer Relations
- Safety Monitoring
- Performance Coaching
- Team Supervision
- Employee Development
- Safe Food Handling
- Food presentation
- Customer Service
- Reliable team worker
- Comfortable standing for long time periods
- Excellent multi-tasker
- Restaurant Management
- Cleaning and sanitation
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender/Host/Food Runner
Emmy's Squared Pizza
02.2025 - 02.2026
Floor Supervisor /Restaurant Server
Seoul Korean bbq&hotpot
02.2023 - 04.2024
Server / Bartender / Warehouse / Team Captain
Harvest moon catering
05.2022 - 11.2022
Driver / Warehouse / Picker /Truck Loader
4PFoods
08.2021 - 04.2022
High School Diploma -
Albemarle High School