Nelson Del Valle
Miami,FL
Summary
I'm a flexible and self-driven individual seeking a position with a well-established organization where I may utilize my extensive customer service experience to increase overall customer satisfaction and promote a positive and productive corporate culture.
Overview
7
7
years of professional experience
Work History
Customer Service Monitor
Miami Parking Authority
Miami, FL
07.2023 - Current
- Facilitated communication between customers and parking staff to enhance service delivery.
- Answers telephone inquiries regarding facility locations, monthly and daily rates by facility.
- Handles complaints and/or problems regarding parking machines, parking operations and reports of damage to vehicles while parked in garages or lots managed by MPA.
- Monitored parking facilities to ensure compliance with regulations and operational standards.
- Conducted routine inspections of parking areas to identify maintenance needs and safety hazards.
Payment Specialist
The Early Learning Coalition of Miami-Dade and Monroe
Miami, FL
02.2019 - Current
- Audit attendances for childcare facilities throughout Miami-Dade and Monroe counties.
- Authorize reimbursement for successfully completed attendances.
- Provided technical support to daycare providers in the organization's portal ensuring they understand reimbursement rates for different programs.
- Inform daycare providers of the different government-funded child care programs and services available to parents.
- Processed and reconciled payment transactions to ensure accuracy and compliance with financial guidelines.
Patient Care Technician
Alliance Health
Miami, FL
05.2020 - 05.2023
- Educate customers on different tests available depending on their needs.
- Assist customers with booking and registration process onsite and collaborated with Booking Agents by setting appointments via telephone during downtime.
- Collect and verify appropriate documentation for insurance and billing purposes through MyAbility, Availity or MedGen as well as log cash transactions and ensure it’s delivered with the courier.
- Receive in-house training on how to administer several types of antigen, antibody and PCR tests including COVID-19, Flu A&B Monkeypox, STI, HIV 1&2, HCG and Herpes.
- Organized specimen collected for courier pick-up to lab for testing.
- Managed a team of 3 or less throughout the duration of my shift and accommodated any needs on a case-by-case basis.
- Trained groups of over 10 new hires at a time with a technician training guide specific to the organization that was created and developed by me.
Education
Bachelor of Applied Science - Leadership And Management Innovation – Human Resource Management Concentration
Miami Dade College
Miami, FL05.2026
Skills
- Iglesia Betesda Music Team Leader from 2007 – 2012 managing a team of 10 of varying ages
- Betesda Christian School Summer Camp Counselor during the Summer of 2007
- 883 FM La Nueva Friday Night Fuego Radio Internship in June 2008 – August 2009
- US Census Field Operations Numerator in June 2009 – July 2009
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Dutch
Elementary
Timeline
Customer Service Monitor
Miami Parking Authority
07.2023 - Current
Patient Care Technician
Alliance Health
05.2020 - 05.2023
Payment Specialist
The Early Learning Coalition of Miami-Dade and Monroe
02.2019 - Current
Bachelor of Applied Science - Leadership And Management Innovation – Human Resource Management Concentration
Miami Dade College