Nelson Diep
Quincy,MA
Summary
Detail-oriented professional with exceptional customer service skills and extensive menu and product knowledge. Recognized for exceptional table management and ability to stay composed under pressure, consistently delivering outstanding guest experiences to develop loyal, repeat clientele.
Overview
13
13
years of professional experience
Work History
Speakeasy Server
Raffles Hotel - Blind Duck
Boston, MA
09.2024 - 02.2026
- Guided guests through extensive craft cocktail and premium spirits menus
- Elevated guest experience by personalizing each party's individual needs
- Developed loyal, repeat clientele that boosted nightly sales through consistent service and specialized attention
- Consistently worked closely with bartenders to ensure enhanced experiences
- Ability to handle high-pressure weekend services while maintaining guests' needs
Server
Mystique Asian Restaurant & Lounge
Everett, MA
04.2021 - 09.2024
- Provided excellent hospitality to world class DJs and large parties, occasionally private events of 100+ guests
- Extensive menu knowledge – weekly specials, promotions, and ability to recommend items based on guests’ dietary restrictions or preferences
- Regularly relied on to train new team members on restaurant policies and guest interaction standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Cultivated relationships with numerous guests to ensure loyal, repeat clientele
Server
Shabu & Mein
Cambridge, MA
08.2018 - 04.2021
- Knowledgeable with menu items and ongoing promotions; able to recommend items based on guests' dietary restrictions or preferences
- Communicated closely with kitchen staff to prevent any possible confusion with orders
- Performed extensive side work both before and after each shift to ensure a clean, well-organized restaurant
- Trained new team members on restaurant policies and customer interaction standards
Server
Spring Shabu-Shabu
Allston, MA
08.2017 - 09.2018
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience
- Consistently met or exceeded performance goals related to sales targets, guest satisfaction ratings, and order accuracy
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours
- Developed strong rapport with regular guests through genuine hospitality efforts leading to repeat business
Server
ShabuMaru
Boston, MA
02.2014 - 08.2017
- Assisted with menu recommendations and special dietary needs of guests
- Upselling of high-profit margin menu items in large quantities
- Processed payments and handled cash register operations accurately
- Adapted quickly to changing priorities and high-volume service demands
Server
Gyu-Kaku
Boston, MA
08.2013 - 02.2014
- Provided exceptional customer service in fast-paced dining environment
- Assisted with menu recommendations of 80+ items and special dietary needs of guests
- Efficiently managed table assignments to optimize guest experience and turnover
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders
Education
Bachelor of Science - Anthropology
University of Massachusetts Boston
Boston, MA05.2020
Skills
- Exceptional customer service to ensure repeat clientele
- Strong communication skills with both guests and colleagues
- Efficient high-volume table management
- Extensive menu and product knowledge
- Ability to consistently upsell high-profit margin menu items
- Wine & bottle service and presentation
- Ability to anticipate guest needs
- Staying composed under pressure
- Detail-oriented
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Spanish
Professional Working
Timeline
Speakeasy Server
Raffles Hotel - Blind Duck
09.2024 - 02.2026
Server
Mystique Asian Restaurant & Lounge
04.2021 - 09.2024
Server
Shabu & Mein
08.2018 - 04.2021
Server
Spring Shabu-Shabu
08.2017 - 09.2018
Server
ShabuMaru
02.2014 - 08.2017
Server
Gyu-Kaku
08.2013 - 02.2014
Bachelor of Science - Anthropology
University of Massachusetts Boston