NELSON HACHE
Miami
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 6 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Qualified Sales Manager with solid background in automotive finance management. Successfully managed financial services and vehicle loan processes, contributing to business growth. Demonstrated expertise in customer relationship management and team leadership.
Personable and analytical, with deep understanding of automotive financing processes and financial regulations. Proficient in leveraging financial software and tools to streamline loan approvals and maximize profitability. Dedicated to delivering impactful financial solutions to enhance customer satisfaction and dealership revenue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Finance Manager
Kendall Toyota
07.2022 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Product Specialist
Kendall Toyota
07.2019 - 07.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
Education
Bachelor - Marketing Management
UNIVERSIDAD DEL CARIBE
SANTO DOMINGO,DOMINICAN REPUBLIC08-2010
Skills
- Regulatory compliance
- Strong negotiation skills
- Goal-oriented mindset
- Contract preparation
- Decision making aptitude
- Data interpretation
- Financial product sales
- Problem-solving capacity
- Credit assessment
Certification
Business manager at JM&A Group
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Finance Manager
Kendall Toyota
07.2022 - Current
Product Specialist
Kendall Toyota
07.2019 - 07.2022
Business manager at JM&A Group
Bachelor - Marketing Management
UNIVERSIDAD DEL CARIBE
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