Nelson Lopes
Pawtucket
Summary
Dynamic Lead Food Service Worker at Brown University, recognized for enhancing food safety compliance and training staff in efficient food preparation techniques. Demonstrated strong problem-solving skills and a commitment to customer service, ensuring high standards of cleanliness and operational efficiency in a fast-paced environment. ServSafe certified with a focus on quality control.
Overview
18
18
years of professional experience
Work History
Merchandiser
Frito Lay
Warwick
08.2024 - Current
- Created visual merchandising displays to maximize product visibility and attractiveness.
- Managed inventory to maintain product availability and reduce stockouts.
- Trained junior staff on effective merchandising techniques and best practices.
- Conducted store audits to uphold compliance with merchandising standards.
- Implemented planograms for consistent product presentation across all locations.
- Monitored store shelves to ensure adequate stock levels, restocking and rotating merchandise as necessary.
- Assisted customers in locating desired items throughout store.
Store Manager
SUBWAY®Restaurants
Rumford
02.2024 - 07.2025
- Managed daily store operations, ensuring inventory accuracy and compliance with health regulations.
- Supervised staff, delivering training and providing performance feedback to enhance skills.
- Developed merchandising strategies that improved product visibility and increased sales.
- Coordinated promotional events to boost customer engagement and foot traffic.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Collaborated with suppliers to optimize product selection and improve availability.
- Balanced sales, reconciled cash, and completed bank deposits for opening and closing duties.
- Created weekly work schedules for store personnel to maximize efficiency.
Lead Food Service Worker
Brown University
Providence
04.2007 - 04.2023
- Ensured compliance with food safety regulations regarding sanitation, handling and storage.
- Maintained cleanliness of work areas to meet health codes and hygiene standards.
- Operated cash register, processing cash, check, and credit card transactions efficiently.
- Prepared meals according to recipes and customer specifications, minimizing waste.
- Monitored inventory levels to ensure adequate stock of food items and supplies.
- Trained staff on food preparation techniques and health safety protocols.
- Delivered prompt, professional service while addressing customer inquiries and complaints.
- Sanitized kitchen equipment, utensils, and surfaces to uphold high cleanliness standards.
Education
High School Diploma -
Davies Career & Tech High
50 Jenckes Hill Rd Lincoln RI06.2002
Some College (No Degree) - Business Management
New England Institute of Technology
East Greenwich, RISkills
- Positive attitude
- Food preparation
- Attention to detail
- Strong work ethic
- Team collaboration
- Heavy lifting capacity
- Quick execution
- Rapid learner
- Customer service
- Food safety standards
- ServSafe certification
- Multitasking abilities
- Cleaning and sanitizing practices
- COVID-19 safety protocols
- Verbal and written communication
- Friendly demeanor
- Productivity and efficiency
- Problem-solving skills
- Diversity engagement
- Quality control measures
- Fast-paced adaptability
- Relationship building techniques
- Dishwasher operation skills
- Conflict resolution strategies
- Decision-making capabilities
- Team development strategies
- Quality assessment techniques
- Shipment receipt management
Education and Training
other
Languages
3,3,3
Languages
Spanish
Limited
Portuguese
Limited
creole
Native/ Bilingual
References
References available upon request.
Timeline
Merchandiser
Frito Lay
08.2024 - Current
Store Manager
SUBWAY®Restaurants
02.2024 - 07.2025
Lead Food Service Worker
Brown University
04.2007 - 04.2023
High School Diploma -
Davies Career & Tech High
Some College (No Degree) - Business Management
New England Institute of Technology
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