Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nelson Ma

Nelson Ma

Summary

Highly organized, detail-oriented technology leader, skilled in directing high-performing teams to develop solutions that solve difficult and complex customer problems. Track record of building secure technology platforms at scale and speed that enable other teams to multiply their impact and focus on value creation.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Product Director

JPMorganChase
05.2018 - Current
  • Privileged Access provides elevated rights to a user or machine. As Product Director, with 8 direct reports and annual budget of USD$40M, sets and executes the Privileged Access strategy globally to protect JPMorganChase from significant operational and reputational damage through exposure of sensitive information or compromise of critical systems through human error or malicious access.
  • Increased annual revenue of the Asset Wealth management business by enabling 26 Swiss applications to scale to public cloud infrastructure after adapting AWS Zurich environment to comply with Swiss banking regulations and controls, previously only possible in JPMorganChase private cloud.
  • Established "Chat GPT" user interface to answer developer questions on Identity and Access management powered by generative AI large language model trained on authoritative sources of documentation to eliminate manual toil on support and product adoption teams.
  • Developed and implemented "Just in Time" human access cyber-security solutions across multiple cloud providers (AWS, Google, Azure, JPMorganChase private cloud) resulting in 50% reduction in key risk indicator for average daily privileged password disclosures to humans.
  • Accelerated adoption of public cloud for thousands of applications by partnering with AWS product team to adapt their Data Migration Service (AWS DMS) to support password-less machine to machine access and developed secure password-less machine to machine access from AWS workloads to on premise databases.
  • Unlocked additional billions of dollars of capital for investment through a multi-year program to establish and drive adoption of privileged access solutions that drove down operational risk from high to moderate rating.
  • Established a culture of continuous product discovery to ensure teams better understand the customer problems and remove uncertainty before trying to solve them, resulting in 30% reduction in committed scope churn within a sprint across five agile feature teams.
  • Authored firm-wide technology control standards aligned with laws and regulations and implemented automated data driven monitoring of compliance to protect organization from legal liabilities and penalties.
  • Created high performing teams through recruiting diverse talent through use of non-traditional pipelines of emerging talent pools including apprentice programs and partnering with non-profits.

Senior Manager

Salesforce
05.2016 - 04.2018
  • Provided outstanding service to Salesforce's largest and most strategic clients through effective communication, deep understanding of their business problems and prompt issue resolution to facilitate future business opportunities.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Partnered with Customer Success and Sales teams to develop and validate customer engagement bids for viability and feasibility before presenting to the client.
  • Maintained open communication by presenting regular updates on project status to customers.

Program Director

Telstra
05.2011 - 11.2015
  • Directed a multi-year technology transformation consisting of 100+ internal project team members and external consultants to enable the Telstra Business Bundles product to be delivered over fibre optic network in addition to its existing copper network based offering.
  • Established and led a cross functional team set up to redesign the end to end customer experience for an underperforming Digital Office product and resulted in 30% increase in customer retention.
  • Implemented a suite of completely public cloud and software as a service to quickly establish the required IT operational systems for an IT managed services joint venture between Telstra and Telkom Indonesia to aggressively gain market share in APAC region.
  • Oversaw an organizational change program focused creating a culture of innovation and customer advocacy across all business units to increase employee engagement and systems thinking.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Principal Consultant

SMS Management And Technology
08.2010 - 04.2011
  • Oversaw project teams to deliver multiple projects to meet deadlines
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Created monthly forecast templates and resource management allocations for approved projects totaling $20M.

Manager

Ford
02.2004 - 08.2010
  • Established IT operational systems to support the logistics of parts from South Africa to be transported to Thailand to be manufactured in a joint venture between Mazda and Ford, resulting in an annual savings of $7.8M.
  • Oversaw a multi-year technology transformation program to migrate bespoke regional legacy mainframe based business systems to global distributed systems.
  • Joined the company as part of the IT graduate program and was rotated to various departments from Marketing and Sales, Logistics, Manufacturing and Enterprise Technology. During this tenure was promoted from Individual contributor to Team Leader to Manager with a peak team size of 40+.

Education

Bachelor of Business Systems (Honors) - Information Technology

Monash University
Melbourne, VIC
11.2003

Skills

    Leadership

    Systems Thinking

    Agile Product Management

    Culture Warrior

    Product Strategy and Vision

    Executing in highly regulated environments

Certification

  • AWS Certified Cloud Practitioner
  • Certified SAFe Agile Product Owner / Product Manager
  • Certified Scrum Master
  • Certified Salesforce Advanced Administrator

Timeline

Product Director

JPMorganChase
05.2018 - Current

Senior Manager

Salesforce
05.2016 - 04.2018

Program Director

Telstra
05.2011 - 11.2015

Principal Consultant

SMS Management And Technology
08.2010 - 04.2011

Manager

Ford
02.2004 - 08.2010

Bachelor of Business Systems (Honors) - Information Technology

Monash University

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Nelson Ma