Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

NELSON MEZA

Bensenville,US

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Growth and Enrollment Manager

Strive Health
06.2024 - 08.2025
  • Managed projects for contractual obligations with provider partners.
  • Met with key stakeholders on a monthly basis to report on progression of projects
  • Prepared presentations for key partners detailing initiatives for project completion.
  • Acted as liaison between partner relations and departmental initiative updates
  • Supervised daily patient enrollment operations with a Co-Manager.
  • Ensured enrollment team and enrollment process technology were effective, organized, and productive.
  • Managed a team of Enrollment Associates that each support a line of business in an inbound and outbound virtual call center setting.
  • Enhanced operational training and development process based on growth strategies.
  • Regular coaching and feedback for Enrollment Associates to improve overall quality of engagements with patients.
  • Provided daily reporting and KPI discussions to further understand trends and overall productivity.

Regional Sales Manager

Strive Health
06.2022 - 06.2024
  • Lead new facet of organization for growth and expansion.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Developed and maintained positive relationships with clients in assigned sales territories.

Patient Relations Manager

Oak Street Health
09.2019 - 06.2022
  • Registered and enrolled Medicare patients into our clinical facilities.
  • Address any issues or concerns involving patients with service and billing and claims issues.
  • Insurance specialist / liaison at the clinic and assisted patients with many social needs as well.
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Maintained compliance with healthcare regulations, ensuring the protection of confidential patient information at all times.

Community Outreach Associate

Oak Street Health
08.2018 - 09.2019
  • Served as an Oak Street Health representative informing the local community about our services for Medicare patients.
  • Frequent guest speaker at many community events and brought in several large groups for visits or appointments at our clinics.

Spanish Medical Interpreter

Metaphrasis LCS
01.2016 - 08.2018
  • Medical Interpreter for Spanish speaking patients, experience in all Medical Fields.
  • Locations Include: Rush Hospital, Northwestern Hospital, UIC, Loyola, Illinois Masonic, and many more.

RPO Recruiter

ManpowerGroup Solutions
01.2012 - 12.2015
  • Locate and qualify candidates to be placed at full-time opportunities ranging from Industrial, to Administrative, and even Medical Positions.
  • Candidates are qualified by RPO Recruiters in order to present them to clients for full-time status.

Media Representative

Marketing Werks
07.2007 - 11.2011
  • Company Overview: AARP/Walgreens Wellness Tour (Media).
  • Responsible for all English and Spanish media interviews on local news television, in-studio, and radio Stations, as well as public event speaking all around the country for the AARP Walgreens Wellness Tour.
  • AARP/Walgreens Wellness Tour (Media).
  • Certified as Medical Technician to administer 6 free health screens while traveling with wellness tour.

Client Service Representative

NBC Universal
06.2006 - 06.2007
  • Assisted sales team in all aspects of advertising sales and commercial airtime.
  • Maintained advertising sales schedules, reconciled billing issues, composed contracts.

Production Assistant

NBC Universal
06.2004 - 06.2006
  • Assistant and Liaison for major staff members; Organized scripts for News Anchors.
  • Field Production: Obtained press quotes and randomly chose people for live TV polls.

Education

B.A. - Marketing

Columbia College
Chicago, IL
01.2005

Skills

  • Project Management
  • Fluency in both English and Spanish
  • Media Representation
  • Speech Presentation
  • Audio and Video Expertise
  • Computer proficient in Microsoft Word, Excel and PowerPoint
  • Administrative experience
  • Computer skills
  • Sales Coaching
  • Marketing
  • Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • Recruiting
  • Microsoft Office
  • Senior care
  • Effective communication skills

Certification

Medical Interpreter, Present

LANGUAGES

Spanish
Native or Bilingual

Timeline

Growth and Enrollment Manager

Strive Health
06.2024 - 08.2025

Regional Sales Manager

Strive Health
06.2022 - 06.2024

Patient Relations Manager

Oak Street Health
09.2019 - 06.2022

Community Outreach Associate

Oak Street Health
08.2018 - 09.2019

Spanish Medical Interpreter

Metaphrasis LCS
01.2016 - 08.2018

RPO Recruiter

ManpowerGroup Solutions
01.2012 - 12.2015

Media Representative

Marketing Werks
07.2007 - 11.2011

Client Service Representative

NBC Universal
06.2006 - 06.2007

Production Assistant

NBC Universal
06.2004 - 06.2006

B.A. - Marketing

Columbia College

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