Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nelson Michel

Lompoc

Summary

Dynamic Acura Master Tech with a proven track record in expert diagnostics and adaptive problem solving. Enhanced shop productivity through mentoring and training, while consistently exceeding customer expectations. Recognized for delivering high-quality repairs and fostering strong client relationships, contributing to significant business growth and customer loyalty.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Acura Master Tech

Acura of Santa Barbara
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
  • Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
  • Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
  • Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.

Bentley Tech

Bentley of Santa Barbara
01.2020 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Enhanced team productivity with thorough training on new technologies and procedures.

Honda Master Tech

Lompoc Honda
02.2000 - 01.2020
  • Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
  • Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
  • Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
  • Maintained a safe working environment by adhering to company safety protocols and industry best practices.
  • Developed expertise in specialized areas such as hybrid technology or diesel engines, expanding the range of services offered to customers.
  • Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
  • Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
  • Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
  • Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
  • Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Education

Automotive Science

Alan Hancock
Santa Maria, CA

Lompoc High
Lompoc, CA
06.1998

Skills

  • Strong communication skills
  • Adaptive problem solving
  • Expert diagnostics
  • Continuous improvement mindset
  • In-depth mechanical knowledge
  • Advanced troubleshooting
  • Training and mentoring experience
  • Multilingual capacity
  • Advanced electrical systems
  • Electronics testing proficiency
  • Team leadership experience
  • Precision calibration
  • Environmental health and safety awareness
  • Strong work ethic
  • Problem-solving
  • Attention to detail
  • Multitasking and organization

Accomplishments

Honda master technician

Acura master technician

NSX certified technician

Bentley certified technician

Certification

Mastered in Honda and Acura

NSX certified

A/c certified

Timeline

Bentley Tech

Bentley of Santa Barbara
01.2020 - Current

Honda Master Tech

Lompoc Honda
02.2000 - 01.2020

Acura Master Tech

Acura of Santa Barbara

Automotive Science

Alan Hancock

Lompoc High

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Nelson Michel