Nelson Monteiro
Boston,MA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Knowledgeable in food safety and sanitation protocols.
Passion for food preparation, providing quality products to customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bgood
01.2016 - Current
- Oversaw day-to-day operations to uphold high standards of efficiency, consistency, and quality in both food and service, while implementing strategies to minimize food costs and reduce waste.
- Carefully interviewed, selected, trained, and supervised staff.
- Encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Ability to identify issues quickly, develop solutions, and make decisions under pressure to maintain smooth operations.
- Directed and coordinated offsite events, including catering for private parties and participation in market events.
- Acted as a Multiunit Manager to cover vacations and absences of individual restaurant managers, ensuring seamless operations and continuity of service.
Assistant Manager
Haagen Dazs Portugal
04.2005 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Contributed to the training and development of team members, facilitating their growth and success.
Education
Three Years of Engineering Coursework College
ISEL
Lisbon, PortugalSkills
- CrunchTime
- Teamworks
- Team Management
- Customer Engagement
- Inventory control and record keeping
Certification
- Food Allergy, choke saving and Servsafe certified
Languages
English
Portuguese
Spanish
Cape Verdean Creole
Timeline
Restaurant Manager
Bgood
01.2016 - Current
Assistant Manager
Haagen Dazs Portugal
04.2005 - 11.2015
Three Years of Engineering Coursework College
ISEL
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