Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nelson Morales, Jr.

Columbus,OH

Summary

Can bring years of experience, reliability and hard work to your company. Possess problem solving skills, strong writing and communication skills and a positive personality. Am detail oriented and have a decisive nature with sound judgment. Have an ongoing willingness to learn, grow and excel as part of a dynamic team.

Overview

19
19
years of professional experience

Work History

Delivery Driver, Warehouse Worker

Winlectric Columbus
09.2021 - Current
  • Receive, verify and stock various products utilized in the electrical industry.
  • Review orders, pull requested items from shelves, examine for accuracy and prepare for transport.
  • Provide loading and unloading support as needed via hand load, fork lift (certified) or pallet jack (certified).
  • Provide accurate inventory counts as requested.
  • Follow processes and procedures as instructed by Warehouse Supervisor.
  • Help maintain a clean and organized working environment.
  • Follow established safety guidelines and proper protocols.
  • Provide excellent customer service to our internal and external partners, customers, logistics professionals, vendors and employees.
  • Use proactive communications to management regarding issues and concerns.
  • Transport items to customers across the state using extended sprinter van or 16 foot Stake Body Truck.
  • Enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Recommended process improvement ideas that have led to changes that allow for faster product location, stocking and picking in the warehouse.

Client Intake Coordinator/Investigator

Scott Schiff & Associates
01.2018 - 08.2021
  • Served as a friendly face and friendly voice of the firm as the first point of contact for each client.
  • Surveyed prospective clients by screening incoming calls, emails to the law firm or going to in-person home visits.
  • Used judgement bases on firm guidelines to weed out business to take in versus business that would not be profitable.
  • Managed new client onboarding and data entry.
  • Submitted client intake information to attorneys for review.
  • Obtained signatures and other essential qualifiers from clients.
  • Processed and filed necessary paperwork from client and legal staff.
  • Kept updated records and detailed documentation of client interactions, concerns and complaints in paperless database system.
  • Solved problems and maintain confidentiality.
  • Consistently built the client relationship and confidence in our firm with every client interaction.

Hair Stylist/Owner

Running With Scissors
02.2005 - 01.2018
  • Welcomed clients and ensured that they are comfortable.
  • Consulted clients on suitable cuts, colors and treatments after using strong listening skills to understand the client's needs.
  • Washed, conditioned, cut, colored and styled hair as discussed, providing top tier service.
  • Recommended suitable hair products.
  • Collected payments from the salon services performed.
  • Cleaned work stations and sanitized equipment throughout the day.
  • Maintained good time management skills, so that clients were not kept waiting.
  • Stayed up-to-date with the latest trends, hairstyles and products, by taking continuing education courses.
  • Created marketing advertisements in order to draw in business.
  • Maintained own appointment book and client history notes.
  • Ordered supplies as needed in order to maintain adequate inventory of hair products and tools.
  • Built long term relationships with a large client base.
  • Throughout my career, participated in hair shows through the Midwest, worked on operas, fashion shows, and also doing hair for the homeless and extending my services to home/hospital visit for clients who had become ill or bed ridden.

Education

Trade School in Voice Acting/Voice Over

Big Voice Productions
Etna, OH
12.2023

Cosmetology

Ohio State School of Cosmetology - Reynoldsburg
Reynoldsburg, OH
06.1992

Skills

  • First Rate Customer Service
  • Excellent face to face, phone and email communication skills
  • Keen listening skills
  • Social Media Marketing
  • Proficient with Microsoft Office Products
  • Van/Stake Body Truck Driving
  • Pallet Jack Operator
  • Forklift Operator

Additional Information

  • President of El Matador Golf Club, overseeing handicap committee and organizing events and trips for members. Recently organized annual golf trip to Pinehurst, NC for 20th year.
  • Volunteered and/or donated to Food Pantries, Free to Smile Foundation, United Methodist Children's Home, Project Daymaker, The Memorial Tournament and the City of Columbus S.N.A.G. youth golf program. Also volunteer time coaching golf and baseball to teens.

Timeline

Delivery Driver, Warehouse Worker

Winlectric Columbus
09.2021 - Current

Client Intake Coordinator/Investigator

Scott Schiff & Associates
01.2018 - 08.2021

Hair Stylist/Owner

Running With Scissors
02.2005 - 01.2018

Trade School in Voice Acting/Voice Over

Big Voice Productions

Cosmetology

Ohio State School of Cosmetology - Reynoldsburg

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Nelson Morales, Jr.