Nelson Nuñez
Naples,FL
Summary
Determined, persistent and result oriented manager experienced in, but not limited to Management of large customer accounts, customer information systems management, and customer conflict management.
Overview
33
33
years of professional experience
Work History
Territory Manager
Tricon Wear Solutions
Miami, FL
08.2020 - 02.2024
- Responsible for Account Management / Relationship building / Sales for territory spanning from Central Florida through the Florida Keys
- Establish, Develop, maintain business relationship with current and prospective customers in the assigned territory market to generate new business
- Manage and interpret Customer requirements by communicating with the clients to understand, anticipate and meet their needs
- Maintain awareness of pertinent customer information, future plans, payment performance
- Communicate any customer information that might affect company decisions to the appropriate department while identifying customer concerns, recommending a course of action to alleviate those concerns in the future
- Developed and implemented strategic sales plans to drive revenue across assigned territory.
- Collaborated with cross-functional teams to align product offerings with customer needs.
Production Shop Manager / Sales / Product Manager
Raptor Mining
06.2018 - 05.2020
- Charged with developing, documenting, implementing, and training on all production hop processes, including QC
- Managed all in shop projects, including welding and fabrication work. Managed all aspects of inventory as it pertains to parts and supplies
- Maintained relationships with our local vendors, planned and negotiated outsourced projects
- Sales and Project Manager: I called on local, and international customers to gauge and meet their metal product demand. Laser scanned Dragline, Shovel, Loader buckets and other ground engaging product for the purpose of designing, negotiating, and delivering wear solutions
Fleet/ Equipment Manager
Munilla Construction Management
03.2017 - 05.2018
- Oversee and a fleet of over 200 pieces of construction and heavy equipment. As well as over 150 vehicles, including purchasing, disposal, and rentals.
- Manage and implement a comprehensive maintenance program to ensure the health, and reliability of all fleet equipment
- Make decisions about machine, or ownership expectancy, and turning over machines to keep in line with cost
- Assuring equipment cost is appropriately allocated to project(s) to keep Equipment Department cost within projections
- Manage the relationship with Vendors, and Rental Houses while keeping cost effectiveness at the forefront of the relationship
- Maintain records on all equipment and oversee maintenance including crane certifications, and inspections.
- Secured equipment insurance and communicated damage notification and details to the insurance company
- Manage two repair shops simultaneously, technicians, office personal, and ultimately responsible for all communications between project personal, office, and the department
PSSR / Quarry Account Manager
Kelly Tractor Co.
01.2013 - 08.2016
- Conduct site assessment of rock quarries/pit and provide cost saving solutions
- Helping project when a major piece of equipment needs repair or overhaul
- Discussing repair options and guaranteed pricing
- Perform custom track service and undercarriage inspection using the latest software and technology
- Creation of field work schedules and determining assignments based on job priorities
- Verify accuracy of records and documentation of all service work orders and prepare subsequent reports and invoices
Fleet/ Service Shop Foreman
Kelly Tractor Co.
10.2006 - 12.2012
- Responsible for creating field work schedules and determining work assignments based on job priorities, skills of assigned personnel and availability of necessary tools and equipment
- Verify accuracy of records and documentation of all service work orders and prepare subsequent reports and invoices
- Coordinate vehicle usage and movement between company departments, repair facilities and customer job sites.
Client Information Systems Analyst
Precision Response Corporation
03.1991 - 07.2006
- Designed and developed high-level functional requirements for very complex computer systems with moderate scope
- Met with prospects or clients to understand systems objectives and gather sufficient information for functional definition. Prepared time, cost estimates for systems development and implementation
- Created structured design methodologies and estimated project costs and duration.
- Presented to prospects or clients on PRC system architecture, applications development capabilities, or business support to project managers for business process reengineering consulting
- Dealt directly with and was responsible for maintaining a sound relationship with clients from large corporations such as DirecTV, IBM, and American Express
- Worked in a Client-Server environment with SCO UNIX, Solaris UNIX, Windows 3.1, and DOS 6.0 platforms. Monitored processes running under AutoSys Scheduler
- Supported developers with emergency requests dealing with the modification and execution of production batch jobs Interacted with Oracle software tools such as SQL and SQR, as well as Unix shell scripts
- Monitored operating systems and executed scheduled programs that ran a variety of tasks such as manipulation of data, data file transfers and report creation
- Represented companies such as Upjohn Pharmaceuticals, Ponds, Taco Bell and other Fortune 500 companies Performed outbound calls, and resolve customer problems
Education
Diploma -
Hialeah Sr. High School
Hialeah, FL01.1990
Skills
- Adept at planning, promotions, and forecasting Strong problem solving skills in both individual and team environments Excellent English/Spanish written and verbal communication skills Ability to adapt to new methods and systems while multitasking Proficient in Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Territory Manager
Tricon Wear Solutions
08.2020 - 02.2024
Production Shop Manager / Sales / Product Manager
Raptor Mining
06.2018 - 05.2020
Fleet/ Equipment Manager
Munilla Construction Management
03.2017 - 05.2018
PSSR / Quarry Account Manager
Kelly Tractor Co.
01.2013 - 08.2016
Fleet/ Service Shop Foreman
Kelly Tractor Co.
10.2006 - 12.2012
Client Information Systems Analyst
Precision Response Corporation
03.1991 - 07.2006
Diploma -
Hialeah Sr. High School