Nelson Pham
San Jose,CA
Summary
Dynamic Medical Assistant with extensive experience at Urology Clinic, skilled in EMR documentation and patient communication. Achieved a 25% reduction in self-injurious behaviors as a Behavior Technician. Proficient in sterile techniques and scheduling, ensuring efficient clinic operations while delivering exceptional patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Urology Clinic
San Jose, CA
08.2024 - Current
- Assisted providers during cystoscopies, prostate needle biopsies, Barrigel procedures, vasectomies, and uroflow/post-void residual tests.
- Prepared and sterilized instruments while organizing procedure trays to ensure exam room readiness.
- Obtained vital signs for 20-30 patients daily, reviewed chief complaints, and updated histories in EMR.
- Educated patients on procedure expectations and provided post-procedure instructions related to urinary retention and catheter care.
- Performed catheter removals, assisted with Foley/Coudé insertions, bladder scans, voiding trials, and urinalysis collection.
- Managed high-volume provider inboxes by triaging messages, refilling requests, and addressing post-op concerns.
- Handled scheduling, prior authorizations, insurance verification, and referrals for imaging and specialty follow-ups.
- Maintained efficient clinic flow through coordination with providers, nurses, and front office teams.
Medical Assistant
Front/Back Office
San Jose, CA
10.2023 - 08.2024
- Collected 16-24 patient vitals daily and entered data into EMRs accurately.
- Conducted 5-10 EKGs weekly and reported concerning tracings to providers.
- Provided weekly Vietnamese translation during physician consultations and daily spot translation for patients.
- Managed daily inboxing and distribution of medical results for timely provider review.
- Answered incoming calls, scheduled appointments, and resolved patient questions to support positive patient experiences.
- Processed and sent medical records, coordinated documentation for new patient intake.
- Cleaned and prepped examination rooms daily to maintain a sterile environment.
- Verified health insurance information to ensure smooth billing and patient flow.
- Coordinated referrals for PremierCare insurance groups when needed.
Education
Bachelor of Arts (B.A.) - Biological Science
University of California, Santa Barbara (UCSB)
Santa Barbara, CA06.2023
Skills
- Vitals
- EKGs
- Sterile technique
- Catheter assistance
- Bladder scanning
- EMR documentation
- Urinalysis prep
- Rooming patients
- Procedure setup
- Scheduling
- Insurance verification
- Referrals
- Medical records
- Inbox management
- Patient communication
- EMR systems
- Microsoft Office
- Google Workspace
- Canva
Certification
CPR / AED / First Aid Certification
Languages
- English (Native)
- Vietnamese (Fluent)
Timeline
Medical Assistant
Urology Clinic
08.2024 - Current
Medical Assistant
Front/Back Office
10.2023 - 08.2024
Bachelor of Arts (B.A.) - Biological Science
University of California, Santa Barbara (UCSB)