Nelson Portillo
Bar Back/Bus Boy/food Runner And Buffet Atendance
San Francisco,CA
Summary
Dynamic and dedicated professional with extensive experience at Intercontinental Hotels Group, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and food safety practices. Recognized for maintaining cleanliness and organization, while efficiently managing high-pressure situations to ensure smooth operations.
Overview
1
1
Language
2024
2024
years of professional experience
Work History
Bus Boy
Intercontinental Hotels Group
- Demonstrated excellent time-management skills while multitasking various responsibilities during peak business hours.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Provided attentive service to guests with special needs, assisting them with seating arrangements and accommodating their requests.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Ensured a positive dining atmosphere by promptly addressing any guest concerns or requests.
- Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
- Increased server productivity by proactively anticipating their needs for refilled water pitchers or additional place settings during busy shifts.
- Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
- Effectively prioritized tasks based on urgency while maintaining composure under pressure in a fast-paced environment.
- Aided kitchen staff with dishwashing duties during peak hours to maintain efficiency in the back of house operations.
- Promoted a safe dining environment by promptly cleaning spills and reporting any potential hazards to management.
- Expedited service during high-volume periods through efficient table turnover management.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Received positive feedback from both guests and team members for attentiveness, efficiency, and professionalism.
- Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Trained new staff in bussing and cleaning procedures.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
Barback
Intercontinental Hotels Group
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Delivered food to customers at bar and tables.
- Replaced empty kegs and soda syrups.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Operated POS system to collect payments from customers.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Checked ID cards and verified bar guests were of legal age.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Assisted in setting up and breaking down bar area for special events.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Assisted bartenders in creating complex cocktails, speeding up service delivery during peak hours.
- Reduced operational costs, implemented recycling program for bottles and cans.
- Enhanced beverage service, assisted in developing streamlined system for tracking and replacing kegs.
- Supported inventory management, monitored stock levels, and alerted management to low supplies, preventing stockouts.
- Enhanced team efficiency, coordinated with bartenders to anticipate needs and prepare for upcoming events.
- Improved drink preparation times, pre-mixed popular cocktail bases before peak hours.
- Reduced service times, efficiently managed dishwasher during high-volume periods.
- Optimized storage solutions, rearranged liquor shelves for better space utilization.
- Streamlined bar operations, prepared garnishes for drinks ahead of busy periods.
- Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
- Maintained strict adherence to legal and safety regulations, ensuring safe drinking environment.
- Reduced waste, monitored and recorded spoilage of perishables, ensuring efficient use of resources.
- Ensured optimal cleanliness, sanitized bar surfaces, and washed glassware to maintain hygienic environment.
Food Runner
Intercontinental Hotels Group
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Implemented feedback from customers and staff to improve service delivery processes.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Assisted in training new food runners, improving team efficiency and service quality.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Increased customer satisfaction with quick and courteous food delivery.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Breakfast Attendant
Intercontinental Hotels Group
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Participated in regular staff meetings to discuss improvements or address any concerns within the team.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Bus boy / food runner
Sorella Restsurant
San francisco , CA
02.2020 - 10.2023
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Bsr back
Clif HOTEL
San francisco , CA
03.2001 - 09.2006
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Food Runner
Splendido Restaurant
San francisco , CA
06.1996 - 04.2000
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Bua boy /Food Runner
D ANGELO RESRAURANT
San francisco , CA
08.1989 - 09.1996
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Education
High School Diploma -
Balbos High
San Francisco, CA06.1987
Skills
Floor sweeping
Strong teamwork
Table setting
Stock replenishment
Cleanliness maintenance
Cleaning and sanitation
Food safety awareness
Guest assistance
Proper sanitation
Cleaning and sanitizing
Reliability and punctuality
Trash disposal
Flexible schedule availability
Stress tolerance
Professional appearance
Task delegation
Sanitation
Lost and found management
Silverware polishing
POS system operation
Server support
Supply restocking
Table arrangements
Quick dishwashing
Plate stacking
Guest issue resolution
Fast paced environment adaptability
Napkin folding
Food running assistance
Table resetting
Condiment restocking
Booster seat placement
Menu design
Glassware care
High chair setup
Adherence to uniform standards
Beverage refills
Tablecloth changing
Bar supply replenishment
Spill cleanup
Carrying trays
Equipment handling
Buffet service
Restaurant layout design
Restaurant equipment maintenance
Dishwasher loading
Efficient table clearing
Beverage refilling
Food safety
Positive attitude
Effective problem solving
Customer service excellence
Time management
Guest relations
Workplace safety
Safety awareness
Mentoring
Cleaning procedures
Decision-making
Team collaboration
Food safety practices
Multitasking and organization
Clear communication
Timeline
Bus boy / food runner
Sorella Restsurant
02.2020 - 10.2023
Bsr back
Clif HOTEL
03.2001 - 09.2006
Food Runner
Splendido Restaurant
06.1996 - 04.2000
Bua boy /Food Runner
D ANGELO RESRAURANT
08.1989 - 09.1996
High School Diploma -
Balbos High
Bus Boy
Intercontinental Hotels Group
Barback
Intercontinental Hotels Group
Food Runner
Intercontinental Hotels Group
Breakfast Attendant
Intercontinental Hotels Group