Nelson Reyes
Deerfield Beach,FL
Summary
Dedicated concierge with sales experience and strong skills in customer service and issue resolution. Proven ability to foster relationships and efficiently address resident concerns to enhance satisfaction.
Overview
8
8
years of professional experience
Work History
Concierge at 101 Via Mizner
Platinum Security Group
Boca Raton, Florida
08.2023 - Current
- Resolved resident complaints efficiently, ensuring satisfactory outcomes.
- Addressed resident inquiries and resolved issues promptly, enhancing overall satisfaction.
- Directed incoming calls and messages to appropriate staff, facilitating effective communication.
- Facilitated secure handling of mail and packages to maintain organization, keeping items secure.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Security Officer
Hard Rock Casino
Hollywood, Florida
07.2022 - 08.2023
- Responded promptly to alarms and disturbances, ensuring immediate resolution of suspicious activities on-site.
- Enforced company policies and regulations to maintain a safe environment.
- Monitored premises to ensure safety and security compliance.
- Maintained accurate logs of security-related activities, supporting incident tracking and response efforts.
- Documented daily activities and incidents in detailed reports, providing essential information for security reviews.
Sales Associate
Life Insurance
Gaithersburg, Maryland
01.2018 - 09.2019
- Educated customers on policy features, benefits, and terms of coverage to enhance understanding and informed decision-making.
- Assisted clients in identifying life insurance needs and suitable policy options.
- Conducted follow-ups with clients to ensure satisfaction and retention of policies.
- Developed rapport with clients to build trust, leading to increased referrals.
- Responded to client inquiries promptly and resolved issues, contributing to improved client satisfaction and retention.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD06-2013
Skills
- Customer service
- Issue resolution
- Package handling
- Communication management
- Training coordination
- Customer relationship management
- Effective decision making
- Verbal and written communication
- Insurance sales
- Drive sales
- Documentation skills
- Service orientation
- Guest services
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Concierge at 101 Via Mizner
Platinum Security Group
08.2023 - Current
Security Officer
Hard Rock Casino
07.2022 - 08.2023
Sales Associate
Life Insurance
01.2018 - 09.2019
High School Diploma -
Quince Orchard High School