NELSON RIVERA ORTIZ
North Salt Lake,UT
Summary
Wide Area Network (WAN) Subject Matter Expert | Cisco | Firewalls | Enterprise Infrastructure Network & Information Systems Engineer with 20+ years of experience supporting large-scale government and enterprise IT environments. Proven expertise in WAN architecture, network expansion, and secure interconnection of routers, switches, firewalls, and servers across geographically dispersed sites. Extensive hands-on experience with Cisco networking hardware, firewall administration, Linux and Windows systems, and enterprise monitoring tools. Adept at operating in mission-critical environments, supporting 100+ users, and traveling to support multi-site operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Technician II / Operations Manager
FedEx Ground
09.2021 - 12.2025
- Troubleshooting all problems in the facilities related to the operation of all electrical, technological, and mechanical equipment. Performing troubleshooting on all equipment and making repairs and performing preventive maintenance. I worked on electrical installation projects for new offices, installing all the wiring. I also worked on monitoring and installing the company's security cameras and computers. I worked on networking and network infrastructure installation projects for the new offices, connecting everything with Cisco switches. I every day checked the computers for the tunnel scanners that ran Red Hat Linux, monitoring their functionality and performing maintenance. I worked on infrastructure projects involving soldering.
Strategic Solutions Advisor
Acumenian, LLC (CPM Affiliate)
01.2017 - 01.2021
- Served as senior technical resource for enterprise WAN operations supporting multiple geographic regions.
- Designed and supported network expansions, integrating new offices and infrastructure into existing WAN architecture.
- Administered Cisco routers and switches, firewalls, VPNs, and secure network services.
- Maintained technical expertise across routers, switches, firewalls, load balancers, servers, and software interconnections.
- Supported 118+ users and 15+ servers across distributed environments.
- Deployed and administered Windows and Linux servers and VMware virtualization platforms.
- Implemented monitoring, backup, and disaster recovery solutions.
- Traveled to multiple sites to support deployments and operational requirements.
Information Systems Analyst
CPM PR, LLC
01.2015 - 01.2017
- Supported WAN connectivity and secure network communications across three regions.
- Administered Cisco networking equipment and firewall platforms.
- Designed and implemented network additions to support organizational growth.
- Provided Tier II/III troubleshooting for network performance and connectivity issues.
- Managed Linux and Windows systems, SQL databases, and backup operations.
Cyber Technology Analyst
Puerto Rico Department of Education
01.2013 - 01.2015
- Managed Cisco-based WAN infrastructure supporting central office and statewide operations.
- Troubleshot T1 and wide-area communication links.
- Administered enterprise servers and secure directory services.
- Led network upgrades and security improvement initiatives.
Education
Bachelor of Business Administration - Computer Science
Interamerican University of Puerto Rico
Associate Degree - Computer Systems Installation & Repair
Interamerican University of Puerto Rico
Skills
- Systems & Infrastructure
- Windows Server 2012/2016/2019
- Linux (Red Hat, Ubuntu, CentOS)
- VMware / VCenter
- Active Directory, DNS, DHCP
- Office 365 & Google Workspace
- SQL Database Maintenance
- WSUS, iLO Firmware Management
- Networking & Security
- Fortinet VPN
- PfSense & Fortinet Firewalls
- Cisco Routers & Switches
- Nagios XI Monitoring
- Backup & Recovery (Symantec Backup Exec)
- Antivirus Deployment (Sophos, Norton, McAfee)
- Wide Area Network (WAN) design, operations, and troubleshooting
- Enterprise network expansion and integration
- Cisco Routers & Switches (hardware, IOS configuration, upgrades)
- VLANs, routing, switching, subnetting, network segmentation
- Load balancers and traffic flow management concepts
- Multi-site connectivity (US, Puerto Rico, Panama)
- Firewall hardware/software administration and modification
- Fortinet & pfSense firewalls
- VPN (site-to-site and remote access)
- Endpoint protection and security monitoring
- Windows Server 2012 / 2016 / 2019
- VMware / VCenter virtualization
- SQL Server administration
Certification
- NSE 2 Network Security Associate
- CCNA 2020: WLCs, Access Points, Servers, & Endpoints
- AWS Certified Cloud Practitioner
- VMware VCP-DCV vSphere 7: ESXi Host Configuration
- Google Suite Administrator
- IBM Cybersecurity
- IBM Artificial Intelligence
- Google Cloud
- and more...
Timeline
Maintenance Technician II / Operations Manager
FedEx Ground
09.2021 - 12.2025
Strategic Solutions Advisor
Acumenian, LLC (CPM Affiliate)
01.2017 - 01.2021
Information Systems Analyst
CPM PR, LLC
01.2015 - 01.2017
Cyber Technology Analyst
Puerto Rico Department of Education
01.2013 - 01.2015
Associate Degree - Computer Systems Installation & Repair
Interamerican University of Puerto Rico
Bachelor of Business Administration - Computer Science
Interamerican University of Puerto Rico