Hi, I’m
NELSON RIVERA ORTIZ
IT
North Salt Lake,UT
Summary
Wide Area Network (WAN) Subject Matter Expert | Cisco | Firewalls | Enterprise Infrastructure Network & Information Systems Engineer with 20+ years of experience supporting large-scale government and enterprise IT environments. Proven expertise in WAN architecture, network expansion, and secure interconnection of routers, switches, firewalls, and servers across geographically dispersed sites. Extensive hands-on experience with Cisco networking hardware, firewall administration, Linux and Windows systems, and enterprise monitoring tools. Adept at operating in mission-critical environments, supporting 100+ users, and traveling to support multi-site operations.
Overview
13
years of professional experience
1
Certification
Work History
FedEx GroundUtah
Maintenance Technician II / Operations Manager
09.2021 - 12.2025
Job overview
- Troubleshooting all problems in the facilities related to the operation of all electrical, technological, and mechanical equipment.
- Performing troubleshooting on all equipment and making repairs and performing preventive maintenance.
- I worked on electrical installation projects for new offices, installing all the wiring.
- I also worked on monitoring and installing the company's security cameras and computers.
- I worked on networking and network infrastructure installation projects for the new offices, connecting everything with Cisco switches.
- I every day checked the computers for the tunnel scanners that ran Red Hat Linux, monitoring their functionality and performing maintenance.
- I worked on infrastructure projects involving soldering.
Acumenian, LLC (CPM Affiliate)Puerto Rico
Strategic Solutions Advisor
06.2017 - 01.2021
Job overview
- Served as senior technical resource for enterprise WAN operations supporting multiple geographic regions.
- Designed and supported network expansions, integrating new offices and infrastructure into existing WAN architecture.
- Administered Cisco routers and switches, firewalls, VPNs, and secure network services.
- Maintained technical expertise across routers, switches, firewalls, load balancers, servers, and software interconnections.
- Supported 118+ users and 15+ servers across distributed environments.
- Deployed and administered Windows and Linux servers and VMware virtualization platforms.
- Implemented monitoring, backup, and disaster recovery solutions.
- Traveled to multiple sites to support deployments and operational requirements.
CPM PR, LLCPuerto Rico
Information Systems Analyst
07.2015 - 06.2017
Job overview
- Supported WAN connectivity and secure network communications across three regions.
- Administered Cisco networking equipment and firewall platforms.
- Designed and implemented network additions to support organizational growth.
- Provided Tier II/III troubleshooting for network performance and connectivity issues.
- Managed Linux and Windows systems, SQL databases, and backup operations.
Puerto Rico Department of EducationPuerto Rico
Cyber Technology Analyst
05.2013 - 07.2015
Job overview
- Managed Cisco-based WAN infrastructure supporting central office and statewide operations.
- Troubleshot T1 and wide-area communication links.
- Administered enterprise servers and secure directory services.
- Led network upgrades and security improvement initiatives.
Education
Interamerican University of Puerto Rico
BBA from Computer Science
05.2005
University Overview
Interamerican University of Puerto Rico
Associate Degree from Computer Systems Installation & Repair
05.1999
University Overview
Skills
- Systems and infrastructure management
- Networking & Security
- Cisco Routers & Switches
- Wireless Systems implementation configuration and monitoring
- PfSense
- Fortinet Firewalls
- Fortinet VPN
- Linux
- Nagios XI Monitoring
- Enterprise network expansion and integration
- Wide Area Network (WAN) design
- Operations
- Troubleshooting
- VLANs
- Routing
- Switching
- Subnetting
- Network segmentation
- Firewall hardware/software administration
- Load balancers
- Traffic flow management concepts
- VPN
- Endpoint protection
- Security monitoring
- VMware
- VCenter
- Active Directory
- DNS
- DHCP
- Office 365
- Google Workspace
- SQL Database Maintenance
- WSUS
- ILO Firmware Management
- Backup & Recovery
Certification
- NSE 2 Network Security Associate
- CCNA 2020: WLCs, Access Points, Servers, & Endpoints
- AWS Certified Cloud Practitioner
- VMware VCP-DCV vSphere 7: ESXi Host Configuration
- Google Suite Administrator
- IBM Cybersecurity
- IBM Artificial Intelligence
- Google Cloud
Core Technical Skills
Core Technical Skills
- Systems and infrastructure management
- Networking & Security
- Cisco Routers & Switches (hardware, IOS configuration, upgrades)
- Wireless Systems implementation configuration and monitoring
- PfSense, Fortinet Firewalls & Fortinet VPN
- Linux (Red Hat, Ubuntu, CentOS)
- Nagios XI Monitoring
- Enterprise network expansion and integration
- Wide Area Network (WAN) design, operations, and troubleshooting
- VLANs, routing, switching, subnetting, network segmentation
- Fortinet & pfSense firewalls
- Firewall hardware/software administration and modification
- Load balancers and traffic flow management concepts
- VPN (site-to-site and remote access)
- Endpoint protection and security monitoring
- VMware / VCenter
- Active Directory, DNS, DHCP
- Office 365 & Google Workspace
- SQL Database Maintenance
- WSUS, iLO Firmware Management
- Backup & Recovery (Symantec Backup Exec)
Timeline
Maintenance Technician II / Operations Manager
FedEx Ground
09.2021 - 12.2025
Strategic Solutions Advisor
Acumenian, LLC (CPM Affiliate)
06.2017 - 01.2021
Information Systems Analyst
CPM PR, LLC
07.2015 - 06.2017
Cyber Technology Analyst
Puerto Rico Department of Education
05.2013 - 07.2015
Interamerican University of Puerto Rico
BBA from Computer Science
Interamerican University of Puerto Rico
Associate Degree from Computer Systems Installation & Repair