Nelson Robles
N Las Vegas,NV
Summary
Dynamic leader with a proven track record at Subway, enhancing customer satisfaction and streamlining operations. Excelled in inventory management and team motivation, fostering a positive and efficient work environment. Skilled in customer service and problem-solving, adept at training and mentoring staff to exceed performance targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Subway
01.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Universidad De Guadalajara
Guadalajara Jalisco Mexico06-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Training and mentoring
- Friendly and positive
- Team leadership
- Inventory management
- Cash management
- Employee training
- Inventory control
- Recruitment and hiring
- Team motivation
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Manager
Subway
01.2020 - Current
- ServSafe Food Handler's Certification
High School Diploma -
Universidad De Guadalajara
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