NELSON VICTORIANO
Billings,MT
Summary
Experienced senior district-level leader with a strong commitment to integrity and a talent for problem-solving. Fueled by a genuine passion for delivering top-notch quality, ensuring customer satisfaction, and fostering high employee retention and morale. Adept at devising effective strategies that drive the company towards peak performance in finance, customer acquisition, and retention. Known for intentional leadership that motivates team members to excel and pursue career advancement. Demonstrated expertise in financial management while upholding exceptional brand standards.
Overview
10
10
years of professional experience
Work History
Co-Manager
Sam’s Club
06.2024 - Current
- Contribute to Club achieving $150 million year-to-date target sales
- Develop and maintained program to ensure cleanliness and welcoming associate spaces
- Consistently achieve a minimum of 17 credit sign-ups, 50 SnG and 50 pus memberships
- Leading the club to over 45% scan and go penetration
Fresh Manager
Sam’s Club
10.2022 - 06.2024
- Oversee production of all departments in fresh areas making sure that sales projections are set before 7 am and completed by 10 am
- 4 wall manager, responsible for running the entire club, making sure day-to-day operations ran smoothly
- Determined and implemented appropriate productivity, quality and service goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Operations Manager
Love’s Travels Stops
12.2021 - 10.2022
- General merchandising of the retail store, recruiting, Hiring, and developing new team members
- Inventory control, setting up new displays and processing monthly special
- Checking in and out of third-party vendors
- Day to day operation of gasoline and diesel side of the business
- (Was hired on to open new location in Butte which got cancelled)
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Senior District Manager
Capstone Restaurants - Hardees
06.2019 - 11.2021
- Directly manage all aspects of the operations for four Hardees restaurants with more than 100 employees
- Leverage my leadership to develop talent, identify, recruit and train leadership, and provide an atmosphere that facilitates the development of their maximum potential
- Financial expertise ensuring that the company is operating at its highest potential while still investing in the employees and ensuring ascending financial goals
- District Manager from June 2019 to July 2020 (Left due to the closing of locations)
District Manager
Crush Enterprises DBA – Sonic
10.2014 - 03.2019
- Grew underperforming stores from negative revenue to a profit of over $150,000 annually
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
AA - Theology
Instituto Biblico Antioquia
City of JuarezPsychology - undefined
Santa Ana College
Santa Ana, CASkills
- Leasing and sales
- Staff management
- Staff development
- Marketing management
- Cross-functional teamwork
Languages
Spanish
Native or Bilingual
Timeline
Co-Manager
Sam’s Club
06.2024 - Current
Fresh Manager
Sam’s Club
10.2022 - 06.2024
Operations Manager
Love’s Travels Stops
12.2021 - 10.2022
Senior District Manager
Capstone Restaurants - Hardees
06.2019 - 11.2021
District Manager
Crush Enterprises DBA – Sonic
10.2014 - 03.2019
AA - Theology
Instituto Biblico Antioquia
Psychology - undefined
Santa Ana College
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