Gene Nelson
Springfield
Summary
As a dedicated Field Service Technician at Light & Wonder, I excelled in delivering exceptional customer service and technical support, notably enhancing customer satisfaction through efficient problem-solving and repair skills. My proactive approach and positive attitude were pivotal in maintaining high professionalism, earning commendable feedback from clients. Specialized in troubleshooting, preventive maintenance, and installation, my contributions were instrumental in streamlining operations and ensuring optimal equipment performance.
Overview
25
25
years of professional experience
Work History
Field Service Technician
Light & Wonder
02.2000 - Current
- Responded to maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Install new Electronic Gaming Machines, Table Games and Shufflers and explain operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
Education
No Degree - General Studies
Arizona State University
Tempe, AZNo Degree - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Technical support
- Repair and installation
- Installation and maintenance
Timeline
Field Service Technician
Light & Wonder
02.2000 - Current
No Degree - General Studies
Arizona State University
No Degree - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College
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