Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nelson Ruiz

Buckeye,AZ

Summary

Well-qualified Customer Service Agent proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and all metrics. Skilled in documentation, organization, proper notions, and multitasking. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

2
2
years of professional experience

Work History

Logistics Specialist

Priority1
06.2023 - Current
  • Built relationships to maintain business with clients.
  • Managed and tracked shipments to confirm proper deliveries on orders.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Coordinated with warehouses on inbound and outbound shipments.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.

Sales Associate Specialist

Orangetheory Fitness
01.2023 - 05.2023
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
  • Performed inbound and outbound calls, as well as creating your OTF (Orange Theory Fitness) book of business and assessing a pipeline to ensure consistent sales of products and memberships.
  • Facilitated public relations via outreach events as well as hosting events to market our memberships and products.
  • Inspired clients to meet and reach their goals while also creating long lasting relationships and creating an awesome workout environment for our clients.

Logistics Associate

AmeriCold Logistics
03.2022 - 01.2023
  • Reduced order processing time with streamlined packing and shipping processes.
  • Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
  • Implemented quality control measures to minimize product damage during storage and transportation.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk accidents.
  • Identified opportunities for process automation, incorporating technology where appropriate to streamline tasks.

Education

Associate of Business: General Requirements (ABUS) - Business

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
01.2023

High School Diploma -

Estrella Foothills High School
Goodyear, AZ
05.2018

Skills

  • Bilingual - Spanish
  • Updating Logs
  • Resolving Problems
  • Leadership
  • Data Analysis
  • Time Management
  • Various Computer Software
  • Critical Thinking
  • Customer Service
  • Resourceful
  • Multitasking
  • Account Managing

Accomplishments

    Maricopa Gen Foundation Award Scholarship: Community Innovation Summit

Languages

Spanish
Professional Working

Timeline

Logistics Specialist

Priority1
06.2023 - Current

Sales Associate Specialist

Orangetheory Fitness
01.2023 - 05.2023

Logistics Associate

AmeriCold Logistics
03.2022 - 01.2023

Associate of Business: General Requirements (ABUS) - Business

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Estrella Foothills High School

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Nelson Ruiz