Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelson S Jovel Amaya

Glendale,AZ

Summary

Efficient Housekeeping Team Leader known for productivity and ability to complete tasks swiftly without compromising quality. Specialize in strategic planning, time management, and effective communication. Possess strong leadership abilities, adept at problem-solving and decision-making, ensuring team cohesion and high performance standards. Excel in fostering positive guest experiences through attention to detail and proactive service.

Highly experienced in housekeeping leadership roles, demonstrating strong skills in team management, training and scheduling. Demonstrated efficiency in maintaining high standards of cleanliness, hygiene, and orderliness across various properties. Proven ability to manage resources effectively, ensuring maximum productivity from the team while keeping motivation levels high. Known for fostering a positive work environment that encourages teamwork and boosts staff morale.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Housekeeping Team Leader

North Mountain Medical and Rehabilitation center
Phoenix, Arizona
05.2024 - Current
  • Supervised housekeeping staff to maintain cleanliness standards across facility.
  • Developed cleaning schedules to ensure all areas received regular attention.
  • Trained new employees on proper cleaning techniques and safety protocols.
  • Managed inventory of cleaning supplies and requested restocks as needed.
  • Communicated with management about staff performance and operational improvements.
  • Inspected rooms and common areas, including stairways and lounges, for cleanliness.
  • Assigned tasks to housekeeping staff and monitored their performance.
  • Resolved conflicts between staff members in a professional manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected rooms and common areas for cleanliness and organization compliance.

Cashier

BannerEstrella Medical center
Phoenix, Arizona
02.2023 - 05.2024
  • Maintained accurate cash register balances throughout shifts.
  • Handled customer complaints with patience and professionalism.
  • Trained new cashiers on procedures and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

Estrella High School
Avondale, AZ

Skills

  • Staff team lead
  • Cleaning
  • Inventory Management
  • Active listening
  • Problem solving
  • Sanitation standard
  • Strong leadership
  • Team building expertise
  • Multitasking
  • Staff management
  • Teamwork and collaboration
  • Resolve complaints
  • Inventory management
  • Staff supervision
  • Safety compliance
  • Quality inspection
  • Conflict resolution
  • Customer service
  • Task delegation
  • Time management
  • Effective communication
  • Equipment selection
  • Cleaning techniques
  • Laundry operations
  • Room examination
  • Project planning
  • Housekeeping
  • Motivation techniques
  • Attention to detail
  • Team leadership
  • Excellent communication

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Housekeeping Team Leader

North Mountain Medical and Rehabilitation center
05.2024 - Current

Cashier

BannerEstrella Medical center
02.2023 - 05.2024

Estrella High School
Nelson S Jovel Amaya