NEMESIS BETANCES
Lawrence
Summary
Experienced in customer service and team leadership, with skills in complaint handling and team building. Proven ability to train and guide new employees, fostering a positive and productive work environment. Seeking to leverage expertise and people skills as a Team Leader to support and grow within a dynamic organization.
Experienced with advocating for customer needs and resolving service issues. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Strong understanding of managing complex cases and ensuring positive outcomes.
Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a 3 year background in customer service. Ambitious and hardworking to work independently with minimal supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
12.2024 - Current
- Employed effective listening techniques during conversations with customers in order to understand their needs.
- Generated creative ideas for improving the efficiency of daily operations within the department.
- Trained new employees on proper procedures for responding to customer inquiries or complaints.
- Developed and maintained strong relationships with customers by providing prompt, accurate, and courteous responses.
- Demonstrated ability to provide exceptional customer service and support to clients.
- Maintained a clean and organized receiving area while adhering to safety regulations.
- Utilized problem-solving abilities to resolve any issues that arose during the receipt process promptly.
- Loaded and unloaded delivery trucks and containers.
- Inspected merchandise for damage or defects and reported discrepancies to vendors accordingly.
Logistics Coordinator
ATS Inc
06.2024 - Current
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Collaborated with cross-functional teams to streamline transportation processes and enhance service delivery.
- Developed and implemented logistics strategies that improved overall operational workflow.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms and maintain quality standards.
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed and maintained process documentation to streamline workflow and training efforts.
- Optimized routes for shipments by analyzing data on delivery times, distances traveled, fuel costs, maximizing efficiency while minimizing expenses.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Implemented improvements in invoicing processes, reducing processing time by streamlining workflows.
- Utilized accounting software for tracking payments and managing financial records efficiently.
- Conducted audits of invoices and payment records to identify errors or inconsistencies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
Molding Operator I / Line Trainer/Team Lead
Medtronic
06.2017 - 06.2023
- Identified machinery issues and repaired parts to keep equipment up and running.
- Operated, maintained and performed repairs on the braiders.
- Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
- Reviewed documentation and work order requirements.
- Accomplished tasks according to schedule, assisting team members to meet deadlines.
- Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds.
- Received and processed written and verbal instructions.
- Put completed products into packages and moved to staging locations.
- Trained and coached new team members.
- Kept stations stocked and ready for use to maximize productivity.
- Proactively identified and solved complex problems related to employee training to ensure the trainee understands.
- Worked closely with engineering staff on prototype designs prior to finalizing a project.
- Trained new employees on proper operation of molding machines and safety protocols.
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Coordinated with management to prioritize assignments based on current issues and business needs.
- Provided input for staff member's performance review.
- Conducted regular meetings with direct reports to review progress and address any concerns, evidencing effective management methods.
Cashier
BJ's Wholesale Club Inc.
08.2014 - 11.2016
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted Supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Inspected items for damage and obtained replacements for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
Some College (No Degree) - Early Childhood Education
Northern Essex Community College
MAHigh School Diploma - undefined
Lawrence High School
MA06-2014
Skills
- Product storage
- Casting machine setup
- Materials handling
- Inspection experience
- Reliable and trustworthy
- People skills
- Critical thinking
- Friendly, positive attitude
- Team building
- Planning
- Customer service background
- Complaint handling
- Customer Service Recovery
- Microsoft Excel certified
- Google drive
- SAP workflow development
- Fluent bilingualism
- Call center experience
- Math skills development
- Problem-solving
- Decision-making
- Logistics analysis
- Shipment coordination
- Invoicing and shipping documentation
- Transportation management
- Transportation planning
- Sales support
- Client relations
- Analytical thinking
- Inventory management
- Driver scheduling
- Process optimization
- Purchase orders
Certification
Line Trainer
LANGUAGES
English - Advanced
Spanish - Advanced
Timeline
Service Advocate
Target
12.2024 - Current
Logistics Coordinator
ATS Inc
06.2024 - Current
Molding Operator I / Line Trainer/Team Lead
Medtronic
06.2017 - 06.2023
Cashier
BJ's Wholesale Club Inc.
08.2014 - 11.2016
High School Diploma - undefined
Lawrence High School
Some College (No Degree) - Early Childhood Education
Northern Essex Community College