Amaya Stanford
Arlington,TN
Summary
Hello, my name is Amaya Stanford. I am a Determined Customer Service Professional .I have experience in problem-solving, customer service, leadership, and work ethic. I have experience in caregiving as a community service volunteer and hands-on practice in healthcare classes. I graduated with a High School Diploma from Bartlett High School. I also have a few college credits from Tennessee State University. I received my CPR license in my senior year of high school. I can assist your company with my flexibility,self-management, initiative to complete the company goals, determination, and persistence.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
01.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and fast-paced environment.
- Completed all orders within established time frames to support timely deliveries.
- Followed packing processes to increase speed and accuracy.
- Coordinated with team members to manage and prioritize high-volume workload.
Caregiver
Brighter Horizons
10.2022 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Server/Hostess/Food Runner
Margarita's Mexican Restaurant
05.2022 - 09.2022
- Improved equipment maintenance and safety standards
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the business
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with the POS system to place orders, manage bills, and handle complimentary items
- Used slow periods to restock supplies, ice, and delivery bags
- Displayed and enthusiasm and promoted excellent service to customers, successful increasing referrals and walk in business
Fountain Worker/Carhop
Sonic Drive
12.2021 - 03.2022
- Assisted customers in choosing menu items by providing food-complementing information
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and food and beverage supplies and products
- Provided customer service and was involved in training new team members
- Memorized orders and maintain focus in high traffic times
- Completed company training program in record time
Hostess and Cashier
Juicy Seafood
08.2021 - 09.2021
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and equipment
- Provided friendly service and assistance to client's promote customer loyalty, satisfaction and sales
- Greeted customers entering the restaurant and responded promptly to customers needs
Education
CPR Certified, ABC License -
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Bartlett High School
06.2021
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Guest services
- Bilingual
- Organizational Skills
- Problem Resolution
- Product Packaging
- Customer Needs Assessments
- Customer Experience
- Storage Organization
Timeline
Service Advocate
Target
01.2023 - Current
Caregiver
Brighter Horizons
10.2022 - 12.2022
Server/Hostess/Food Runner
Margarita's Mexican Restaurant
05.2022 - 09.2022
Fountain Worker/Carhop
Sonic Drive
12.2021 - 03.2022
Hostess and Cashier
Juicy Seafood
08.2021 - 09.2021
CPR Certified, ABC License -
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Bartlett High School