Joseph Pasquali
Boiling Springs,PA
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
09.2021 - 12.2022
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Developed employee training programs to achieve optimal level of performance during customer interactions.
Warehouse Associate
UPS
06.2021 - 09.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06.2021
Skills
- Call Triaging
- Service Quality
- Complex Problem-Solving
- Service Promotions
- Decision-Making Skill
- Customer Experience
- Social Perceptiveness
- Credit Card Transaction Processing
- Customer Service
- Efficient Service
- Advising and Coaching
- Store Opening and Closing
Accomplishments
- Supervised team of 8 staff members.
- Won Employee of the month
Timeline
Service Advocate
Target
09.2021 - 12.2022
Warehouse Associate
UPS
06.2021 - 09.2021
High School Diploma -
Cumberland Valley High School
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Erika QuituguaErika Quitugua
Fulfillment Expert and Trainer at TargetFulfillment Expert and Trainer at Target
Ryan StoverRyan Stover
General Merchandise Expert at TargetGeneral Merchandise Expert at Target