Summary
Overview
Work History
Education
Skills
Timeline
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Lyndsey Auten

Spring Grove,PA

Summary

Caring and skilled professional who is passionate about positively impacting programs and helping participants by providing expert support. Outstanding problem-solving, conflict resolution and leadership traits. Familiar with counseling individuals and mental health disorders. Is always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

5
5
years of professional experience

Work History

Service Advocate

Target
10.2022 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Performed follow-up services for dissatisfied customers.
  • Delivered friendly service and offered expert support in every interaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Completed opening and closing functions to meet operational needs.

Server

Olive Garden Restaurant
04.2022 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Barista

Starbucks
02.2020 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Youth Leader

First United Methodist Church
01.2019 - 12.2021
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
  • Organized group activities and outings for youth and helped lead weekly youth meetings.
  • Engaged youth by following, implementing, and assisting in creating lesson plans.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Facilitated community outreach to expand participation and support.

Education

Bachelor of Arts - Clinical Psychology

Messiah University
Mechanicsburg, PA

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
08.2024

Skills

  • Personal Service
  • Client Relationships
  • Social Perceptiveness
  • Call Triaging
  • Cash Register Operations
  • Mentorship
  • Natural Leadership
  • Communications Protocols
  • Youth Engagement
  • Ability to Adapt
  • Compassionate Care
  • Psychological Issues

Timeline

Service Advocate

Target
10.2022 - Current

Server

Olive Garden Restaurant
04.2022 - 09.2022

Barista

Starbucks
02.2020 - 01.2022

Youth Leader

First United Methodist Church
01.2019 - 12.2021

Bachelor of Arts - Clinical Psychology

Messiah University

Bachelor of Science - Psychology

Grand Canyon University

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Lyndsey Auten