Summary
Overview
Work History
Education
Skills
Drawing
Timeline
Additional Information
Volunteer
Oliver Norkus

Oliver Norkus

Downers Grove,IL

Summary

For as long as I can remember, I've wanted to be a teacher. I had a few amazing teachers growing up as a child that were able to keep me engaged and immersed in their classes, which is insane because I can barely focus on anything now at 18 years old, let alone at 8 years old. But my teachers were my role models, my caregivers, and my biggest support. Especially after I came out my sophomore year of high school. My teachers were the first signs of support that I was shown. I want to show my gratitude to the world for allowing me to have such wonderful educators in my life by becoming that for someone else who really may need it.

Overview

1
1
year of professional experience

Work History

Guest Service Advocate

Target
Woodridge, IL
08.2021 - Current
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Performed follow-up services for dissatisfied customers.
  • Developed employee training programs to achieve optimal level of performance during customer interactions.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • If I can handle grown men and women yelling at me over made up sales on furniture and grapes, then I can handle infants too!

Education

South High School
Downers Grove, IL
05.2022

Skills

  • Personal Service
  • Service Quality
  • Teamwork and Collaboration
  • Efficient Service
  • Customer Experience
  • Oral Arguments
  • Social Perceptiveness
  • Customer Care
  • Creative Solutions
  • Customer Service and Assistance
  • Mental Health Crisis Response

Drawing

I've been drawing for a long time. No joke, like a LONG time. But my first official drawing classes outside of elementary school started during my senior year of high school. I wasn't thinking about pursuing an art career at the time (I was gravitating more towards careers circulating around social studies or social science back then) until I actually BEGAN Drawing and Painting I, and I realized "Hey man, you love this, you should TEACH this." And here I am now, a freshman at SIU with an art major! Yay!

Timeline

Guest Service Advocate

Target
08.2021 - Current

South High School

Additional Information

I will be working on demand at Target as of August 10th (meaning when I come back to my hometown for breaks, I will be working there). During the summer, this is my part time job as well, as I don't live in Carbondale until August 15th-18th when I move in to my dorm.

If you need to get ahold of me, my personal email is olivernorkus2004@gmail.com, and my phone number is 630-538-2712. I just put in a request to have my SIU email changed to my preferred name instead of my birthname, that will be changing soon.

Oliver Norkus